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<journal-id journal-id-type="redalyc">1334</journal-id>
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<journal-title specific-use="original" xml:lang="pt">Gestão &amp; Regionalidade</journal-title>
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<issn pub-type="ppub">1808-5792</issn>
<issn pub-type="epub">2176-5308</issn>
<publisher>
<publisher-name>Universidade Municipal de São Caetano do Sul</publisher-name>
<publisher-loc>
<country>Brasil</country>
<email>editoria_gr@online.uscs.edu.br</email>
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<article-id pub-id-type="art-access-id" specific-use="redalyc">133475550008</article-id>
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<subject>Artigos</subject>
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<title-group>
<article-title xml:lang="en">Knowledge versus Stereotype: an analysis of the “Country of Origin Effect” relevance</article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author" corresp="no">
<name name-style="western">
<surname>Tadeu Novi</surname>
<given-names>Leandro</given-names>
</name>
<xref ref-type="aff" rid="aff1"/>
<email>leandro.novi@online.uscs.edu.br</email>
</contrib>
<contrib contrib-type="author" corresp="no">
<name name-style="western">
<surname>Augusto Minciotti</surname>
<given-names>Silvio</given-names>
</name>
<xref ref-type="aff" rid="aff2"/>
<email>silvio.minciotti@online.uscs.edu.br</email>
</contrib>
<contrib contrib-type="author" corresp="no">
<name name-style="western">
<surname>Campi Prearo</surname>
<given-names>Leandro</given-names>
</name>
<xref ref-type="aff" rid="aff3"/>
<email>leandro.prearo@online.uscs.edu.br</email>
</contrib>
</contrib-group>
<aff id="aff1">
<institution content-type="original">Universidade de São Caetano do Sul (USCS) -SP -Brasil</institution>
<institution content-type="orgname">Universidade de São Caetano do Sul (USCS)</institution>
<country country="BR">Brasil</country>
</aff>
<aff id="aff2">
<institution content-type="original">Universidade de São Caetano do Sul (USCS) – PPGA</institution>
<institution content-type="orgname">Universidade de São Caetano do Sul (USCS)</institution>
<country country="BR">Brasil</country>
</aff>
<aff id="aff3">
<institution content-type="original">Universidade de São Caetano do Sul (USCS) – PPGA – SP Brasil</institution>
<institution content-type="orgname">Universidade de São Caetano do Sul (USCS)</institution>
<country country="BR">Brasil</country>
</aff>
<pub-date pub-type="epub-ppub">
<year>2022</year>
</pub-date>
<volume>38</volume>
<issue>114</issue>
<fpage>101</fpage>
<lpage>115</lpage>
<history>
<date date-type="received" publication-format="dd mes yyyy">
<day>24</day>
<month>11</month>
<year>2020</year>
</date>
<date date-type="accepted" publication-format="dd mes yyyy">
<day>19</day>
<month>11</month>
<year>2021</year>
</date>
</history>
<permissions>
<copyright-year>2022</copyright-year>
<copyright-holder>Autor</copyright-holder>
<ali:free_to_read/>
</permissions>
<abstract xml:lang="en">
<title>Abstract</title>
<p>The economies of countries depend, in large part, on their international trade. Studies of the so-called 'country of origin effect' help to explain the influence of a country's image on the  evaluation  of  its  products  by  international  consumers.  But  to  what  extent  does  a  country's  stereotype  surpass  rational  knowledge-based  assessment.  This  study  aimed  to  identify  the  relevance  of  these  influences.  The  survey  has  been  conducted  through  a  questionnaire  applied  personally  to  a  sample  of  1,120  inhabitants  of  the  ABC  Paulista  region.  The  estimated  margin  of  error  is  4.0%,  with  95.5%  reliability.  The  data  were  analyzed using descriptive statistics and correlation tests. The results showed the difficulty in  reversing  the  influence  of  a  country's  negative  image.  The  research  covers  a  gap  in  addressing the influence of prior knowledge about a given product against the stereotype of its country of origin.</p>
</abstract>
<trans-abstract xml:lang="pt">
<title>Resumo</title>
<p>A economia dos países depende, em grande parte, de seu comércio internacional. Estudos do chamado “efeito país de origem” ajudam a explicar a influência da imagem de um país na  avaliação  de  seus  produtos  pelos  consumidores  internacionais.  Mas  até  que  ponto  o  estereótipo de um país supera a avaliação racional baseada no conhecimento. Este estudo teve como objetivo identificar a relevância dessas influências. A pesquisa foi realizada por meio de questionário aplicado pessoalmente a uma amostra de 1.120 habitantes da região do ABC Paulista. A margem de erro estimada é de 4,0%, com confiabilidade de 95,5%. Os dados  foram  analisados  por  meio  de  estatística  descritiva  e  testes  de  correlação.  Os  resultados  mostraram  a  dificuldade  em  reverter  a  influência  da  imagem  negativa  de  um  país. A pesquisa cobre uma lacuna ao abordar a influência do conhecimento prévio sobre um determinado produto frente ao estereótipo de seu país de origem.</p>
</trans-abstract>
<kwd-group xml:lang="en">
<title>Keywords</title>
<kwd>- country of origin</kwd>
<kwd>country of origin image</kwd>
<kwd>stereotypes</kwd>
<kwd>knowledge level</kwd>
</kwd-group>
<kwd-group xml:lang="pt">
<title>Palavras-chave</title>
<kwd>país  de  origem</kwd>
<kwd>imagem  do  país  de  origem</kwd>
<kwd>estereótipos</kwd>
<kwd>nível  de  conhecimento</kwd>
</kwd-group>
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<fig-count count="0"/>
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<equation-count count="0"/>
<ref-count count="37"/>
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</front>
<body>
<sec>
<title>Introduction</title>
<p>According to the Brazilian Ministry of  Industry,  Foreign  Trade,  and  Services,  MDIC, (http://www.mdic.gov.br/comercio-exterior/estatisticas-de-comercio-exterior/comex-vis/frame-brasil)      official      data, in 2017 the Brazilian trade balance has registered  the  best  result  in  the  past  29  years, with a positive balance worth US$ 67 billion.</p>
<p>While  exports  have  increased  by  18.5%    achieving    US$    217.74    billion,    imports have grown 10.5% arriving at US$ 150.74 billion.</p>
<p>It is true that the image of a country is   relevant   for   any   nation   interested   in   participating  as  a  prominent  player  within  the world economic scenario. However, for Brazil,  this  topic  is  particularly  important  nowadays,  when  an  impeached  president,  the  exacerbated  corruption,  the  economy  stalled,  a  former  president  and  many  other  important       political       and       economic       personalities    in    jail,    as    well    as    the    emergence of a right-wing extremism, make world observers be in a state of alert in the face of the reigning undefinition.</p>
<p>As  Kotler  and  Gertner  (2002)  say,  many and complex factors help to give life to  a  country’s  image.  Among  them,  media  is  of  key  importance  as  it  has  a  strong  influence  on  the  formation  of  the  image  people   have   about   a   nation,   as   far   as   ideologies  in  newsrooms,  whatever  they  are,  end  up  establishing  stereotypes  from  the  news  and  opinions  released.  As  the  authors   say,   the   image   of   a   product,   personality   or   a   given   country   is   the   simplification of a reality that is not always consistent  with  truth.  Therefore,  a  nation’s  image,   or   more   accurately,   a   country’s   brand,  must  be  looked  after  similar  to  a  manufacturer of any product available to the mass consumer market.</p>
<p>Although  it  has  not  been  covered  herein,  it  is  notorious  that  in  those  articles  published    in    the    media,    the    current    international image of Brazil is not a good one.  Without  considering  the  validity  of  such  strategy,  the  fact  is  that  it  has  beenintentionally spread the idea that we are an insecure  country,  whose  democracy  is  at  stake,  freedoms  are  being  curtailed,  with  corruption on the loose, in spite of the effort that   has   been   done   for   containing   it,   although it has been attempted to place sub judice the legal procedures adopted for such purpose.  Finally,  seen  from  abroad,  we  do  not    present    ourselves    as    reliable    for    producing  goods  and  services,  with  the  notable exception of agroindustry and some commodities.</p>
<p>According   to   Prado   and   Giraldi   (2015),    similar    to    what    happens    in    companies,   countries   also   compete   to   expand  their  exports,  attract  investments,  and create a positive image internationally. The authors have pointed out that among the aspects influencing such international trade, there  is  the  consumers’  quality  perception  regarding    certain    countries    and    their    manufactured products.</p>
<p>Works  in  the  Marketing  area,  such  as   those   written   by   Sutter,   Polo   and   Maclennan (2014), Meirelles et al.  (2016),  and   Borges   et   al.   (2017)   have   sought   studying the impact the country of origin of products  have  in  the  consumers’  purchase  decision-making process.</p>
<p>As  Giraldi  (2006)  says,  this  impact  is called “The Country of Origin Effect” and refers,   in   general   terms,   to   stereotypes   developed  by  people  regarding  countries and,  consequently,  to  the  products  coming  from  them.  Even  according  to  the  author,  such an effect could significantly influence the consumers’ purchasing decision.</p>
<p>While   the   low-quality   stereotype   assigned   to   certain   countries   negatively   affects    the consumers’    willingness    to    purchase  the  products  manufactured  there, the  opposite  also  happens,  with  customers  more likely to buy products whose countries of origin have a high-quality stereotype.</p>
<p>Despite   the   advances   on   studies   regarding the Country of Origin Effect and its  impacts,  a  greater  understanding  is  still  required    about    the    variation    of    such    impacts, and it is worth questioning if they occur similarly, regardless the categories of products,   effective   levels   of   knowledge   about       such       products       and       their manufacturing      processes,      consumers’      demographic variables, among others.</p>
<p>In  the  face  of  such  demand  lies  the  central   objective   of   this   work,   which   attempts  identifying  whether  the  effective  consumer’s   knowledge   about   a   product   from   a   given   country   is   capable   of   influencing  the  image  such  consumer  has  about other products, he does not have any knowledge  about,  coming  from  that  same  country.</p>
<p>It     has     been     questioned     the     hypothesis  that  the  consumer’s  experience  with  a  single  product,  whether  positive  or  negative,   is   capable   of   influencing   the   image  the  customer  will  have  about  other  products,   which   he   does   not   have   a   significant level of knowledge.</p>
<p>As  a  cutout  for  this  study,  we  have  chosen  two  countries  from  which  are  the  highest   Brazilian   import   volumes:   the United  States  and  China.  Some  products  have  also  been  chosen  due  to  the  high  import  volume.  Among  the  manufactured  products intended to end-users, MDIC data indicates    that    the    items    with    higher    imported  value  were  passenger  cars,  with  2.3%  of  Brazilian imports  in  2017,  tires  with  0.73%,  mobile  phones  with  0.43%,  perfumery  products  with  0.41%,  and  toys  with 0.38%.</p>
<p>To validate the questionnaire, a pre-test was conducted before the field survey, interviewing   college   students   from   two   universities in the Greater São Paulo Area. In     addition     to     adjustments     to     the     questionnaire,  the  pre-test  result  analysis  has  shown  some  aspects  that  were  later  deepened,  such  as  the  low  relevance  of 	demographic  criteria  in  the  assessment  of  analyzed products.</p>
<p>The country   of   origin   effect   and   the   stereotypes</p>
<p>Upon  analyzing  the  steps  forming  the  consumer’s  purchase  decision-making process,  seven  different  steps  have  been  identified, according to the model proposed by  Blackwell,  Miniard  and  Engel  (2005),  which go from the acknowledgment of the need,   the   search   for   information,   the   alternative  assessment  in  the  pre-purchase stage, the purchase itself, the consumption, the post-consumption assessment, until the last step: disposal.</p>
<p>Among  such  steps,  the  search  for  information  and  the  alternative  assessment  have major relevance when considering the marketing   efforts   for   conquering   new   clients,  especially  in  the  case  of  products  and  services  acquired  in  high  consumer  engagement situations.</p>
<p>Back in 1972, Olson and Jacoby said that  when  confronted  with  a  given  brand,  consumers    were    exposed    to    several    “information hints” upon which they would build  their  opinions  and  assessments.  For  these   authors,   such   variables   could   be   classified   as   intrinsic   or   extrinsic   ones.   Intrinsic variables referred to more tangible aspects, such as appearance, flavor or smell, while    extrinsic    ones    considered    more    subjective aspects, like brand or price.</p>
<p>In   line   with   this   classification,   Garcia et al. (2018) have defined as intrinsic product characteristics,   its   physical   and   functional   components,   such   as   flavor,   design,   and   color.   Regarding   extrinsic   characteristics, these authors have said that they  are  product-related  aspects,  but  they  are   not   part   of   the   physical   product   composition,   such   as   price,   brand,   and   packaging.</p>
<p>By analyzing these two groups of variables, Bredahl (2004), and Magnusson, Westjohn   and   Zdravkovic   (2011)   have   indicated that if intrinsic hints are not within the consumer’s reach, either by not having made  any  previous  purchase  or  by  not  having  effective  experiences  with  a  given  product, such customer will tend to be more strongly       influenced       by       extrinsic       characteristics.    Therefore,    the    authors    defend  that  extrinsic  variables  influence  consumers’   assessment   more   intensivelywhen intrinsic variables are not available or are hard to find.</p>
<p>Among several extrinsic variables that  can  influence  the  consumer’s  decision  making,  there  is  the  product’s  country  of  origin.</p>
<p>From  such  findings,  studies  were  done attempting to assess the influence the country    of    origin    exercises    on    the    consumer’s decision making, and in which circumstances such phenomenon occurs.</p>
<p>In a study conducted in 1989, Han has    named    the    Halo    Effect    to    the    phenomenon  occurring  when  a  consumer  generalizes  an  assessment  based  on  only  one       characteristic.       Therefore,       the       knowledge   about   the   country   of   origin   would create a halo effect in the assessment of  those  products  that  the  customer  is  not  very  familiar  with  using  stereotypes  about  that country.</p>
<p>In the same line, Giraldi (2006) has defended  that  the  country  of  origin  effect  precisely consists of stereotypes that people develop regarding certain countries and that influence their purchasing intent, as well as the    assessment    they    make    about    the    products coming from them.</p>
<p>In    2007,    Mohd,    Nasser    and    Mohamad have inquired up to which extent the  country  of  origin  would  be  capable  of  influencing      the      consumers’      value      perception, and they have concluded that in those  cases  where  there  was  not  a  big  familiarization with the products, the image of  the  country  of  origin  appeared  as  an  important   assessment   criterion.   Authors   have  stated  that  products  would  be  more  easily  accepted  in  those  cases  where  the  country of origin’s image was positive.</p>
<p>In the same year, Yu, Park and Cho have    confirmed    such    arguments    by    defending  the  idea  that  consumers  build  a  stereotyped    image    of    countries    and,    consequently,    of    the    products    therein    manufactured.</p>
<p>It  is  worth  mentioning  that  the  stereotype  concept  has  been  studied  for  many years. Back in 1995, Greenwald and Banaji   have   defined   stereotypes   as   a   socially shared array of beliefs. Verlegh and Steenkamp (1999) have adapted such view for  the  study  of  nations,  advocating  that  countries’    stereotypes    are    formed    by    accessing    information    about    them    in    education    processes    or    using    media    exposure.  Authors  have  stated  that  such  stereotypes are capable of causing reactions both cognitively and affectively.</p>
<p>Aligned   with   such   definitions,   Chattalas et  al.  (2008)  have  stated that stereotyping  is  a  cognitive  nature  process  that   simplifies   the   relationship   of   the   individual with its “environment complex.” Using  country  stereotypes,  consumers  can  infer about the quality of products they have no information about.</p>
<p>In  his  studies, Dinnie  (2008)  has  pointed out the important role of the country of     origin     as     a     consumer-assessed differentiating   element   and   has   shown   examples  how  the  perception  between  a  given  country  and  the  products  coming  from  it  can  be  combined  in  a  stereotyped  image,  influencing  consumers’  perception.  That   is   the   case   of   French   perfumes,   Colombian    coffee,    Swiss    watches,    or    Scottish whiskeys.</p>
<p>If  certain  countries’  high-quality stereotypes positively affect the image and consumer’s   assessment   of   the   products   coming from them, the opposite situation is also present.</p>
<p>In   a   study   conducted   in   2016,   Krummenawer has researched the “Made in China”     label     effect     on     consumers’     assessment. The author mentions Chinoy’s works,  in  2009,  and  Bapuji’s,  in  2012,  for  remembering the recall cases of 20 million Mattel toys made in China and the presence of melamine in dairy products from Chinese origin,  resulting  in  the  hospitalization  of  300 thousand babies, out of which six died.</p>
<p>The  author  has  mentioned  market  surveys    conducted    at    that    time    that    indicated a significantly large indisposition towards   Chinese   products,   and   she   has   concluded   that   the   reported   facts   have   resulted  in  a  generalized  negative  vision  regarding all products from that country.</p>
<p>Bassani  et  al.  (2018)  have  stressed  that  perception  in  an  experimental  study  conducted   with   craft   beers.   The   same   product was offered to four different groups of consumers, who have received the same information  about  the  beer  characteristics,  except the country of origin topic. A group was  told  that  the  beer  was  from  German  origin, another that it was Brazilian, a third group  that  the  beer  was  Chinese,  and  the  fourth    group    has    not    received    any    information about the origin. The study has shown  that  for  the  group  with  information  about  German  origin,  not  only  the  quality  perception was superior, but there was also the willingness to pay for higher price and the  purchase  intent.  On  the  other  extreme,  there  was  the  group  whose  information  indicated  that  the  beer  was  from  Chinese  origin,  reinforcing,  in  the  authors’  view,  a  negative image resulting from the country’s stereotype.</p>
<p>Finally,  what  can  be  noticed  is  that  “perceptions of country of origin are mental associations  and  the  beliefs  activated  by  a  country” (Kotler and Keller, 2.012). That is why  we  can  infer  that  the  country’s  image  or  brand  works  as  a  priming  effect  on occasions  where  the  name  of  a  certain  country is associated with a product, place, or service, which can result in a positive or negative    influence    to    the    consumer’s    purchase decision-making process.</p>
<p>From  such  considerations,  another  construct gains relevance, the Image of the Country of Origin.</p>
<p>Image  of  the  country  of  origin  and  the  “country brand”</p>
<p>It   is   known   that   a   brand   is   a   symbolic  representation  usually  formed  by  a   name   and   images,   concepts,   or   even   feelings that distinguish it. In the case of a country,  the  name  has  already  been  given  and  cannot  be  changed,  as  it  happens  to  colors.   However,   images,   concepts,   and   feelings  are  formed  from  a  more  complex  process,  as  mentioned  above,  differently  impacting    each    of    the    several    target    audiences.  Such  circumstance  imposes  a  concern  to  governments  to  organize,  plan,  and   implement   this   relationship   process   with  other  countries  and  peoples,  which  is  classically studied within the Marketing of Cities, Regions, and Countries.</p>
<p>Actually, and more specifically, we are   talking   about   an   array   of   actions   established     for     building     a     positive     perception   regarding   the   country   brand   towards its several target audiences. That is, we are talking about Branding. (Kavaratzis, 2004).</p>
<p>Already in 2002, Kotler and Gertner have stated that the image that people have about  a  certain  country  results  from  their  knowledge  about  aspects  such  as  history,  art,   and   famous   citizens   from   such   a   country;     such     aspects     are     strongly     influenced     by     the     media     and     the     entertainment    industry.    Authors    have    defended  that  this  image  is,  in  fact,  the  simplification  of  a  reality,  which  is  not  always consistent with truth, a stereotype.</p>
<p>Still, on the same line, these authors have  said  that  people  form  images  about  countries even when such countries do not manage  their  names  as  a  brand.  And  even  further:   that   by   merely   mentioning   the   names  of  such  countries,  it  is  enough  for  activating such images.</p>
<p>Authors  Roth  and  Diamantopoulos  have   deepened   such   idea,   and   in   their   studies   performed   in   2009,   they   have   concluded that there was an evolution in the researches  about  the  Country  of  Origin  Effect,  going  from  the  simple  assessment  about the notion of origin of the product to a broader and more complex concept, which took  into  consideration  the  entire  image  a  country might have in people’s minds.</p>
<p>These  authors  have  advocated  that  the  “country  of  origin”  and  the  “image  of  the    country    of    origin”    are    related constructions       but       with       different       contributions.  While  the  survey  about  the  Country     of     Origin     Effect     assesses     consumers’ preference, the one about Image of  the  Country  of  Origin  is  capable  of  explaining the whys of such preference.</p>
<p>Roth and Diamantopoulos (2009) have  also  mentioned  that  the  “country  of  origin and its image” do not only provide a cognitive  quality  indication,  but  a  broader  approach   related   to   emotions,   identity,   pride, and memories.</p>
<p>The   study   of   its   effects   must   consider     three     different     dimensions:     cognitive – related to beliefs about a given country  such  as,  for  instance,  degree  of  economic     development,     technological     advancement, political and social maturity, among others; affective – related to feelings and  emotions  towards  that  country;  and  conative –  related  to  intents  and  behaviors  regarding that same country.</p>
<p>In     2010,     Fan     presented     a     conceptualization    of    what    was    called    “Country Brand,” defining that it is the sum of   perceptions   audiences   have   about   a   nation, considering    elements    such    as    culture, language, gastronomy, fashion, and celebrities.</p>
<p>In  line  with  such  idea,  Herz  and  Diamantopoulos   (2013)   have   challenged   the idea that the influence of the country of origin could be an exclusively explicit and conscient   process,   based   on   the   deep   knowledge  of  productive  or  technological  characteristics of a given country, showing that only a suggestion about the country of origin     was     required     for     triggering     stereotypes  stored  con  consumers’  minds,  changing their assessments and behaviors.</p>
<p>In  the  same  direction,  Zdravkovic  (2013) has stated the image of a country is like  a  Picture  through  which  consumers  assign  value  to  products  due  to  national  characteristics  and  the  economic,  political, historical,   and   cultural   context   of   that   country.  Therefore,  the  influence  of  the  country   of   origin   attribute   comes   from   stereotyped  assessments  individual  create  about  countries  and  are  expanded  to  the  products coming from them.</p>
<p>In 2015, Prado and Giraldi thought over the contribution that a deeper analysis of Country   Branding,   or   building   the   country brand image, could bring to studies in  this  area.  These  authors  have  advocated  that it could explain why a consumer would choose   products   from   a   given   country,   overcoming  the  mere  observation of  the  existing  preference,  or  not,  for  a  certain  country of origin.</p>
<p>As   a   typical   example   of   the   strength of a Country’s image with positive outcomes  over  everything  it  manufactures,  we  have  Japan.  This  country  was  defeated  in  a  world  war,  and  as  an  alternative  to  its  economy,    it    initially    started    copying    products  already  existing  in  the  market,  producing   something   similar   and   much   cheaper.  For  a  long  period,  their  products’  image was not a good one; a victim of what was later called a Country of Origin Effect. With plenty planning and the complicity of its  people,  the  country  has  changed  its  image  towards  the  world  and,  nowadays,  Japan can be seen as a strong brand, adding value   to   everything   associated   with   it,   especially  its  companies,  its  products  and  services.  At  the  beginning  of  this  century,  Japanese   company   brands   were   in   the   second  place  of  the  world’s  biggest  brand  ranking,  with  6%  of  references,  and  in  similar   conditions   with   Germany,   only   losing   to   the   United   States,   which,   as   expected, held 73% of best assessed brands (Ambler,  2001).  For  such  transformation,  very  peculiar  cultural  aspects  have  played  an  important  role,  which  was  vital  for  the  achieved success. It could be noticed when, in the western world, blossomed the fashion for adopting Japanese management models and techniques; companies did not manage to  achieve  the  same  success  as  oriental  companies   simply   because   the   reigning  cultural  patterns  were  much  different  from  those existing in that country.</p>
<p>Due  to  the  complexity  of  factors  composing it, the formation of the image of a   country   demands   much   time   to   be   consolidated;   however,   it   can   quickly   deteriorate  in  the  face  of  flaws,  accidents,  negligence,    or    misinformation.    As    an    example,    we    can    mention    what    had    happened  to  world-famous  French  wines, which  were  strongly  rejected  in  the  US  market  when  France  denied  its  support  to  the  invasion  of  Iraq,  in  2003,  led  by  the  United   States.   Here,   we   can   see   how   sensitive   markets   are   to   factors   from   different origins and nature, much of which escape to the control of companies present in the international market.</p>
<p>Although    it    has    been    widely    discussed and validated by several surveys, the relevance of the Image of the Country of Origin or the Country of Origin Effect finds opposers. This is the case of Usunier (2006), who   had   criticized   a   large   number   of   surveys about the topic, saying that despite the  academic  value,  these  surveys  are  not  relevant  for  the  business  world.  For  this  author,   studies   in   this   area   are   only   motivated   by   the   easiness   of   getting   information about the theme from empirical studies.</p>
<p>Opposing            such            idea,            Diamantopoulos et  al.  (2011)  have  made  studies  to investigate  if  purchase  intents  were   only   driven   by   the   brand   image,   without  being  influenced  by  the  image  of  the country of origin. They have concluded that  criticisms  of  the  country  of  origin  construct  were  unfounded,  since  the  effect  remained relevant, significantly influencing brand      perception      and      international      marketing practices.</p>
<p>Consumer’s  knowledge  level  influence  the  country  of  origin  and  variation  per  product categories</p>
<p>Resuming    the    idea    that    the    influence  of  the  Image  of  the  Country  of Origin  comprises  dimensions  that  exceed  the   simple   cognitive   vision   about   the   country,  it  is  necessary  to  think  about  the  influence     extent     of     each     of     such     dimensions:  cognitive,  the  one  related  to  knowledge;  affective,  related  to  feelings;  and  conative,  related  to  actions,  within  the  consumer’s final assessment.</p>
<p>According to Schaefer (1997), two different visions have been shown about the consumer’s   knowledge   impact   on   the   country of origin effects. According to her, an analysis is that consumers, when having little  knowledge  about  the  product  quality,  will tend to use the country of origin to infer such  quality.  On  the  other  hand,  another  vision has defended that, greater knowledge about  the  product  class  would  make  the  assessment  easier  and  increase  the  use  of  extrinsic hints like the country of origin. In both  cases,  the  result  is  that  there  is  an  influence  of  the  country  of  origin  effect  in  the consumer’s assessment, but how does it occur  in  the  face  of  different  levels  of  objective product knowledge?</p>
<p>Since  1987,  Alba  and  Hutchinson  have defended in their studies that different types  of  experiences  related  to  a  product  lead  to  different  knowledge  dimensions,  which,  by  their  turn,  result  in  different  effects  in  consumers’  choice  assessments  and behavior.</p>
<p>Familiarity  with  a  given  brand,  whether from a product, or a country, tends to  expedite,  according  to  the  authors,  the  consumers’   assessment   process,   without   having    to    search    harder    for    more    information.</p>
<p>Authors  consider  that  if  the  brand  is familiar, the objective knowledge level of the product may not have a major impact on its assessment. On one hand, if the brand is not  familiar,  the  product  knowledge  will  probably  influence  more  the  assessment  process.  It  is  equivalent  to  say  that  when  attribute  information  is  available,  one  can  expect  that  consumers  with  high  levels  of  objective knowledge about a given product base  their  assessments  in  intrinsic  aspects,  instead of extrinsic hints. On the other hand, in  those  cases  when  such  information  is  missing or is difficult to get, consumers tend to trust in extrinsic hints, such as the country of origin, for instance.</p>
<p>Another variable considered in the survey  about  the  Country  of  Origin  Effect  refers  to  the  homogeneity,  or  not,  of  its  influence per different product categories.</p>
<p>Costa,  Carneiro  and  Goldszmidt(2016) have analyzed in their studies if the Country of Origin Effect would depend on the  specific  class  of  the  assessed  product.  Therefore, they have used as a base for their study,  products  associated  with  different  categories,  as  follows:  hedonic  products (clothes),   industrialized   products   (home   appliances), and natural products (fruits).</p>
<p>They have concluded that there are differentiated  impacts  on  different  product  categories,  but  such  differences  have  not  been   statistically   significant   within   the   assessed sample, which renders the result as inconclusive.</p>
<sec>
<title>Methodology Procedures</title>
<p>Although    it    has    been    widely    worked    by    the    academic    world,    the    “Country  of  Origin  Effect”  is  too  broad,  featuring   different   faces   and   approach   possibilities.   Such   situation   gives   more   room for discussions about the subject and, especially,   about   certain   aspects   of   its   influence.</p>
<p>Within the conducted survey, it has been   tried   to   identify   the   relationship   between  the  Country  of  Origin  Effect,  and  the  knowledge  level  consumers  have  of  a  certain  product  from  that  country.  If  the  knowledge  about  a  certain  product,  and  its  consequent   assessment,   are   capable   of   influencing    the    assessment    of    other    products from that same country, for which we  do  not  have  effective  knowledge. For this  purpose,  the  quantitative  analysis  was  started.</p>
<p>It has been chosen for the Survey, as  a  type  of  research,  as  Gil  (2002)  has  mentioned,   researches   of   this   type   are  characterized    by    directly    questioning    people about the researched object for then, using    quantitative    analysis,    arrive    at    conclusions about the gathered data.</p>
<p>The      conglomerate      sampling      technique   (cluster   draw)   was   used.   As   selection   criterion,   interviewed   persons,   1120 in total, have to live in homes located in the clusters drawn and be at least 18 years old. All of them lived in the region known as  the  Greater  ABC  Area  formed  by  the  cities  of  Santo  André,  São  Bernardo  do  Campo,  São  Caetano  do  Sul,  Diadema,  Mauá,  Ribeirão  Pires,  and  Rio  Grande  da  Serra.</p>
<p>Data  was  personally  gathered  by  applying  a  structured  questionnaire  in  the  second half of 2018.</p>
<p>The  estimated  margin  of  error  on  each survey for the results obtained from all cases   is   4.0%   for   95.5%   confidence.   Gathered    data    has    been    statistically    analyzed used SPSS Software.</p>
<p>In   the   survey, it   has   tried   to   identify  the  image  the  interviewed  people  have about some products manufactured in a  certain  country.  Next,  it  tried  to  identify  its  effective  knowledge  level  about  these  products.</p>
<p>The  tested  hypothesis  was:  upon  having contact with a certain product from a   country,   will   such   experience,   either   positive     or     negative,     influence     the     consumer’s   assessment   regarding   other   products from that same origin?</p>
<p>For   assessing   products,   a   score   from   0   to   10   was   employed,   where   0   corresponds  to  a  very  negative  image,  and  10 to a very positive one. For the knowledge level,  the  following  score  was  established:  High  knowledge  level  or  Low  knowledge  level.  The  option  for  the  use  of  a  binary  score was intended to differentiate in a more possible  and  evident  way, the  difference  between the product knowledge levels. The idea  was  to  build  a  very  effective  filter  to  the experience than the researched one had with  the  product  from  a  certain  country  of  origin,   avoiding   that   partial   experiences   could   contaminate   the   results,   bringing other    factors    than    only    the    effective    experience with a product from the country.</p>
<p>For     choosing     the     surveyed     products,  a  preliminary  survey  of  the  most  consumed  foreign  industrialized  items  by  Brazilians was performed.</p>
<p>For  selecting  the  countries  in  the  study,  the  two  largest  exporters  to  Brazil  have been identified: the US and China.</p>
<p>It    was    not    within    the    work    objective to study the relationship between the assessment of both countries in a deeper way,  but  we  have  decided  to  conduct  two  assessment  rounds,  one  for  each  country,  for validating the data found.</p>
<p>The first analysis tried to check the existence   of   each   country’s   stereotypes.   Therefore,   only   those   cases   where   the   interviewed  participants  did  not  know  any  of  the  products  from  both countries  have  been     analyzed,     and     each     product’s     assessment means have been compared.</p>
<p>Next,  the  means  of  both  countries  have been compared for those cases where no  product  was  known  versus  the  means  when at least one product was known</p>
<p>Finally,   it   has   been   tested   the   existence,  or  not,  of  correlations  between  knowledge   level   variables   and   product   assessment.</p>
<p>Before  the  field  survey,  a  pre-test was conducted to validate the questionnaire. A   questionnaire   was   applied   to   a   non-probabilistic       sample       defined       by       convenience,  which  has  interviewed  100  college    students    from    two    different    universities located in the Greater São Paulo Area. Out of the interviewed persons, 51% were    men    and    most    of    them    from    Universidade Municipal de São Caetano do Sul,  composing  65%  of  the  sample.  The  remaining  35%  consisted  of  students  from Universidade Presbiteriana Mackenzie. For the pre-test, the questionnaire was available on-line.</p>
<p>Besides  contributing  to  perfecting  the   questionnaire,   result   tabulation   has   featured     relevant     aspectsthat     were     deepened in the field survey. Found results have  shown  that  in  all  analysis  situations,  US products achieved a higher assessment.</p>
<p>When the analysis considered only people  with  stated  low  knowledge  levels  about   the   products,   the   performance   of   Chinese  products  was,  on  average,  20%  lower than North-American ones, which has suggested  the  influence  of  the  negative  stereotype  associated  with  products  from  that Asian country.</p>
<p>Another  aspect  identified  in  the  pre-test  that  met  the  theoretical  reference  was  the  occurrence  of  different  influences  of the country of origin effect for different product categories.</p>
</sec>
<sec>
<title>Result Presentation and Discussion</title>
<p>The  field  survey  has  featured  1120  respondents. Out of them, 47.8% were men, and 52.2 %, women.</p>
<p>It  is  worth  mentioning  that  for  the  purpose of this survey, eventual differences in the psychographic profile are not relevant to  the  analyses  since  data  has  only  been  assessed  according  to  the  knowledge  level  the interviewed person has shown about the presented products.</p>
<p>The first analysis conducted tried to identify  the  existence  of  stereotypes  about  both countries. Then, cases were separated when   there   was   no   knowledge   about   products from any of the countries, and their means, compared (Table 1).</p>
<p>
<table-wrap id="gt1">
<alternatives>
<graphic xlink:href="133475550008_gt2.png" position="anchor" orientation="portrait"/>
<table id="gt2-526564616c7963">
<tbody>
<tr>
<td/>
<td>US Assessment</td>
<td>US standard deviation</td>
<td>China Assessment</td>
<td>China standard deviation</td>
<td>T-test significance</td>
</tr>
<tr>
<td>Passenger Car</td>
<td>7,95</td>
<td>2,312</td>
<td>6,3</td>
<td>2,817</td>
<td>,000</td>
</tr>
<tr>
<td>Tires</td>
<td>7,5</td>
<td>2,454</td>
<td>6,02</td>
<td>2,731</td>
<td>,000</td>
</tr>
<tr>
<td>Mobile Phones</td>
<td>7,74</td>
<td>2,622</td>
<td>6,04</td>
<td>3,02</td>
<td>,000</td>
</tr>
<tr>
<td>Perfumery</td>
<td>7,4</td>
<td>2,587</td>
<td>5,55</td>
<td>2,758</td>
<td>,000</td>
</tr>
<tr>
<td>Toys</td>
<td>7,1</td>
<td>2,794</td>
<td>5,6</td>
<td>3,14</td>
<td>,000</td>
</tr>
</tbody>
</table>
</alternatives>
</table-wrap>
</p>
<p>The  above  data  has  shown  that  in  the  absence   of   knowledge,   the   interviewed   persons  have  assigned  a  better  assessment  to  US  products.  Their  image  has  shown  superior   to   the   Chinese   product   image,   without  having  any  experience  with  the  product.  Such  finding  meets  the  studies  made  by  Bredahl  (2004),  and  Magnusson,  Westjohn and Zdravkovic (2011), who have reinforced  that  in  the  absence  of  intrinsic  hints,  the  consumer  will  be  more  strongly  influenced by extrinsic characteristics as the country of origin, for example. Results have also  confirmed  the  surveys  conducted  by  Yu, Park and Cho (2007), where they have stated   that   consumers   tend   to   build   a   stereotyped    image    of    countries,    and,    consequently, of the products manufactured there.</p>
<p>Then, each product means, for each country  were  compared  according  to  the  knowledge level (Table 2). The first part of the table shows assessments in a condition of  not  knowing  the  products  from  each  country,  while  the  second  one  features  a  condition of knowledge about one or more products.</p>
<p>Data has shown that the interviewed people who know US products have a much better  image  of  them  in  the  face  of  those  they  do  not  know.  In  comparison  with  Chinese  products,  the  knowledge  has  not  promoted a significant improvement in the assessment,  except  in  the  cases  of  mobile  phones  and  toys.  In  case  of  perfumery  products,  the  assessment  was  even  lower  than those who knew one or more products.</p>
<p>After the initial analysis, the Pearson correlation     coefficient     was     checked between   knowledge   level   and   product   assessment   variables   for   each   of   the   products  and  countries  object  of  this  study  (Table 3).</p>
<p>A   positive   correlation,   although   weak,  can  be  noticed  among  US  products.  On the other hand, for Chinese products, it was  not  possible  to  establish  a  correlation;  that is, in case of US products, the biggest knowledge      positively      impacts      the      assessment that is done regarding products from the same origin. In the case of Chinese products,   the   negative   stereotype   was   maintained   even   when   knowing   one   or   more        products,        in        line        with        Krummenawer’s studies (2016).</p>
<p>Analyzed  data  have  allowed  us  to  infer   that   the   stereotype   remains   very   present  when  assessing  products  coming  from different countries.</p>
<p>For      products      with      superior      assessment,  from  countries  with  a  positive  stereotype, the greater knowledge, even for just one product, is capable of increasing the assessment  of  the  others,  thus  reinforcing  the  high-quality  perception.  As  Roth  and  Diamanopoulos (2009) have said, the good image of a country provides, in addition to the  cognitive  quality  indication,  favorable  aspects  associated  with  emotions,  identity,  pride, and memories.</p>
<p>On   the   other   hand,   for   products   coming   from   countries   with   a   negative   stereotype,   the   fact   that   the   consumer   knows   one   product   is   not   capable   of   significantly influencing the assessment he has    about    the    other    products,    thus    maintaining the stereotype relevance.</p>
<p>In general lines, the study has shown that  the  more  negative  the  stereotype  of  a  given  country,  the  higher  its  influence.  In  this  case,  not  even  a  higher  knowledge  about   a   given   product   is   enough   for   changing  the  stereotyped  perception  of  the  country.   No   matter   how   positive   the   experience with a product from that country might  be,  the  negative  image  continues  to  contaminate  the  evaluation  of  other  items.  However, in the case of positive stereotypes about    countries,    their    products,    and    manufacturing processes, the knowledge of a   product   has   the   power   to   transfer   a   positive  assessment  from  known  products  to others, although unknown.</p>
</sec>
<sec>
<title>Final Considerations</title>
<p>This  study  was  intended  to  identify  the occurrence of the so-called “Country of Origin     Effect”     from     another     angle,     including in the analysis the influence of the knowledge   level   consumers   have   about   products from a given country.</p>
<p>The      survey      conducted      with      participants who did not know the products has revealed the strength of the stereotype, confirming   previous   studies.   However,   upon    adding    the    product    knowledge    variable,  we  have  seen  different  behaviors  between  countries,  thus  enabling  us  to  say  that  knowledge  has  little  influence  on  a  negative  stereotype  and  more  significant  influence in     reinforcing     a     positive     stereotype.     The     positive     correlation     between  knowledge  and  the  assessment  is  relevant  in  the  case  when  the  stereotype  is  already   positive,   but   it   has   not   been   identified  in  the  case  of  a  strong  negative  stereotype.</p>
<p>In        addition        to        academic contributions,      namely      towards      the      Evolution of a theory that has not been fully explored  in  the  Marketing  area,  the  study  provides significant practical contributions. Findings   allow   inferring   that   countries’   communication    efforts    regarding    their    characteristics,    manufacturing    processes    and products have a fundamental impact on their   international   trade   capacity.   The   creation of a negative stereotype has shown to  be  difficult  to  overcome,  even  in  those  cases  when  there  are  positive  experiences  with products from that country on another opportunity.  A  positive  stereotype,  on  the  other   hand,   opens   the   way   for   future   improvements    resulting    from    positive    experiences  with  products  from  a  given  origin.</p>
<p>It  is  important  to  point  out  that  the  survey  was  conducted  with  a  probabilistic  sample,  but  from  a  specific  region  and  covering   only   five   products   from   two   countries.  Therefore,  more  comprehensive  studies are welcome to expand the scope of the conclusions herein found.</p>
<p>The  conducted  studies  also  allow  indicating   a   study   trend   regarding   the   Country    of    Origin    Effect.    While    its    influence  acceptance  is  consolidated,  the  need  for  a  further  deepening  about  the  conditions   under   which   such   influences   occur   grows.   With   Big   Data   and   the   consequent  growth  in  access  to  the  most  different  types  of  information,  two  paths  can  be  seen.  On  a  first  approach,  the  easy access   to   information   may   reduce   the   impact  of  stereotypes,  as  consumers  are  empowered  by  a  bigger  knowledge  level.  On the other hand, communication massing may  open  space  for  brands,  even  country  brands,  to  build  stronger  and  more  present  images   in   the   consumers’   minds,   more   effectively      impacting      the      product      assessment done.</p>
<p>Another  trend  in  this  study  field  is  due to the strengthening of larger company brands and their more and more globalized presence. It is already possible to see a study targeting     a     larger     understanding     of     associating larger company brands with the countries where they have originated from, and    also    with    countries    where    their    production is effectively concentrated.</p>
<p>Now, we can notice the complexity of    factors    that    have    influenced    the    formation of the image of a country, and the academic     importance     becomes     more     important  in  searching  for  alternatives  to  improve the perception of values added to acountry   brand,   to   promote   a   positive   Country of Origin Effect.</p>
<p>In the specific case of Brazil, whose economic development drastically depends on its foreign trade, it will be very difficult to succeed with the negative image we have been  identified.  In  this  survey,  we  could  notice   how   difficult   it   is   to   revert   the   influence  of  the  country’s  negative  image  over  the  products  manufactured  there.  The  Academic    World    must    take    on    the    important  role  to  study  the  Country  of  Origin   Effect   to   subsidize   the   planning   process,         the         preparation         and         implementation   of   public   policies   that   organize   actions   to   associate   a   positive   Country   of   Origin   Effect   to   Brazil’s   international image.</p>
</sec>
</sec>
</body>
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