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<front>
<journal-meta>
<journal-id journal-id-type="redalyc">5335</journal-id>
<journal-title-group>
<journal-title specific-use="original" xml:lang="pt">Administração: Ensino e Pesquisa</journal-title>
<abbrev-journal-title abbrev-type="publisher" xml:lang="pt">RAEP</abbrev-journal-title>
</journal-title-group>
<issn pub-type="ppub">2177-6083</issn>
<issn pub-type="epub">2358-0917</issn>
<publisher>
<publisher-name>Associação Nacional dos Cursos de Graduação em Administração</publisher-name>
<publisher-loc>
<country>Brasil</country>
<email>raep.journal@gmail.com</email>
</publisher-loc>
</publisher>
</journal-meta>
<article-meta>
<article-id pub-id-type="art-access-id" specific-use="redalyc">533556821002</article-id>
<article-id pub-id-type="doi">https://doi.org/10.13058/raep.2018.v19n1.578</article-id>
<article-categories>
<subj-group subj-group-type="heading">
<subject>Artigos</subject>
</subj-group>
</article-categories>
<title-group>
<article-title xml:lang="en">Quality in Qualitative Organizational Research: types
of triangulation as a methodological alternative</article-title>
<trans-title-group>
<trans-title xml:lang="pt">Qualidade
em Pesquisa Qualitativa Organizacional: tipos de triangulação como alternativa
metodológica</trans-title>
</trans-title-group>
</title-group>
<contrib-group>
<contrib contrib-type="author" corresp="yes">
<name name-style="western">
<surname>Abdalla</surname>
<given-names>Márcio Moutinho</given-names>
</name>
<xref ref-type="corresp" rid="corresp1"/>
<xref ref-type="aff" rid="aff1"/>
<email>marcioabdalla@id.uff.br</email>
</contrib>
<contrib contrib-type="author" corresp="no">
<name name-style="western">
<surname>Oliveira</surname>
<given-names>Leonel Gois Lima</given-names>
</name>
<xref ref-type="aff" rid="aff2"/>
<email>leonelgois@gmail.com</email>
</contrib>
<contrib contrib-type="author" corresp="no">
<name name-style="western">
<surname>Azevedo</surname>
<given-names>Carlos Eduardo Franco</given-names>
</name>
<xref ref-type="aff" rid="aff3"/>
<email>francoazevedo@globo.com</email>
</contrib>
<contrib contrib-type="author" corresp="no">
<name name-style="western">
<surname>Gonzalez</surname>
<given-names>Rafael Kuramoto</given-names>
</name>
<xref ref-type="aff" rid="aff4"/>
</contrib>
</contrib-group>
<aff id="aff1">
<institution content-type="original">Universidade Federal Fluminense - Volta Redonda/RJ - Brasil</institution>
<institution content-type="orgname">Universidade
Federal Fluminense</institution>
<country country="BR">Brasil</country>
</aff>
<aff id="aff2">
<institution content-type="original">Centro Universitário Christus - Fortaleza/CE - Brasil</institution>
<institution content-type="orgname">Centro Universitário Christus</institution>
<country country="BR">Brasil</country>
</aff>
<aff id="aff3">
<institution content-type="original">Escola Superior de Guerra - Rio de Janeiro/RJ - Brasil</institution>
<institution content-type="orgname">Escola Superior de Guerra</institution>
<country country="BR">Brasil</country>
</aff>
<aff id="aff4">
<institution content-type="original">Instituto Federal do Paraná - Curitiba/PR - Brasil</institution>
<institution content-type="orgname">Instituto Federal do Paraná</institution>
<country country="BR">Brasil</country>
</aff>
<author-notes>
<corresp id="corresp1">
<email>marcioabdalla@id.uff.br</email>
</corresp>
</author-notes>
<pub-date pub-type="epub-ppub">
<season>January-April</season>
<year>2018</year>
</pub-date>
<volume>19</volume>
<issue>1</issue>
<fpage>66</fpage>
<lpage>98</lpage>
<history>
<date date-type="received" publication-format="dd mes yyyy">
<day>28</day>
<month>07</month>
<year>2017</year>
</date>
<date date-type="accepted" publication-format="dd mes yyyy">
<day>09</day>
<month>10</month>
<year>2017</year>
</date>
</history>
<permissions>
<copyright-year>2018</copyright-year>
<copyright-holder>Associação Nacional dos Cursos de Graduação em Administração (ANGRAD)</copyright-holder>
<ali:free_to_read/>
<license xlink:href="https://creativecommons.org/licenses/by/4.0/">
<ali:license_ref>https://creativecommons.org/licenses/by/4.0/</ali:license_ref>
<license-p>Esta obra está bajo una Licencia Creative Commons Atribución 4.0 Internacional.</license-p>
</license>
</permissions>
<abstract xml:lang="en">
<title>Abstract</title>
<p>The
dichotomous debate between objectivity and subjectivity in Social Sciences and
the differences between qualitative and quantitative approaches in research are
related to the strong demand for validation and accreditation of studies. Thus,
the main objective of this paper is to discuss quality in qualitative research,
through a systematic analysis of the typologies of triangulation strategy,
highlighting the following quality dimensions in research: reliability,
credibility, transferability and confirmability. There is a considerable amount
of research about quality in qualitative research, as well as about
triangulation. However, the main differentiator of this paper is the systematic
presentation of triangulation typologies, which allow for the improvement of
quality in qualitative research. The authors believe that the focus on
"how to" improve quality, and not quality itself, makes this paper
original. Among the main findings, it can be highlighted the effort to
systematize and present guidelines in order to improve credibility in
qualitative research, by means of the triangulation strategy presented in a
framework that will allow the reader to have a better understanding of the
proposals in this work. The authors understand that the main implication of
this paper is mainly in providing guidance to researchers, particularly those
dealing with qualitative research, on how they could improve the quality of
their research.</p>
</abstract>
<trans-abstract xml:lang="pt">
<title>Resumo</title>
<p>O
dicotômico debate entre objetividade e subjetividade em Ciências Sociais e as
diferenças entre abordagens qualitativas e quantitativas em pesquisas
relacionam-se à forte demanda por validação e acreditação de estudos. Dessa
forma, o objetivo deste trabalho foi discutir a qualidade na pesquisa
qualitativa por meio de uma análise sistemática das tipologias de estratégia de
triangulação, então, destacando-se as seguintes dimensões de qualidade na
pesquisa: confiabilidade, credibilidade, transferibilidade e confirmabilidade.
Há diversas pesquisas sobre qualidade em pesquisas qualitativas e, também,
sobre triangulação, no entanto o principal diferencial deste trabalho foi a
apresentação sistemática de tipologias de triangulação que
permitiram aumentar a qualidade das pesquisas. O foco em "como"
melhorar a qualidade, e não em  qualidade em si, torna este artigo original.
Como achados, destacaram-se os esforços para sistematizar e apresentar as guias
para melhorar a credibilidade em pesquisas qualitativas por meio da estratégia
de triangulação, apresentada em uma estrutura que permita ao leitor uma melhor
compreensão desta proposta. A principal implicação deste trabalho converge,
especialmente, para pesquisadores adotantes de pesquisa qualitativa,
principalmente, por fornecer orientações sobre como melhorar a qualidade de
suas pesquisas.</p>
</trans-abstract>
<kwd-group xml:lang="en">
<title>Keywords</title>
<kwd>Triangulation</kwd>
<kwd>Qualitative Research</kwd>
<kwd> Reliability</kwd>
<kwd>Credibility</kwd>
<kwd>Confirmability</kwd>
</kwd-group>
<kwd-group xml:lang="pt">
<title>Palavras-chave</title>
<kwd>Triangulação</kwd>
<kwd>Pesquisa Qualitativa</kwd>
<kwd>Confiabilidade</kwd>
<kwd>Credibilidade</kwd>
<kwd>Confirmabilidade</kwd>
</kwd-group>
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<fig-count count="0"/>
<table-count count="2"/>
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<ref-count count="69"/>
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</front>
<body>
<sec>
<title>Introduction</title>
<p>Concerns
regarding methodological rigor and validity of the findings in different
research works have existed for some time now in the Social Sciences. According
to <xref ref-type="bibr" rid="redalyc_533556821002_ref58">Ollaik and Ziller (2012)</xref>, the concept of validity derives from quantitative
methods, and aims to achieve a better understanding of the extent to which a
given measure correctly represents the proposal of a study. In this way, it is
possible to confirm how the differences between quantitative research
(objective) and qualitative research (subjective and interpretative) lead
researchers to adopt only one of them to implement their scientific work
(<xref ref-type="bibr" rid="redalyc_533556821002_ref65">TEIXEIRA; NASCIMENTO; CARRIERI, 2012</xref>). This might help explain the preferences
towards quantitative research, as well as the existence of a significant amount
of researchers who are very cautious in keeping their works highly scientific
(<xref ref-type="bibr" rid="redalyc_533556821002_ref11">BUELENS et al., 2008</xref>).</p>
<p> In spite of the intention of validating a single aspect, of remaining distance from some epistemological paradigms (e.g. Post-modernism), particularly because they are closer to Positivism, diverse qualitative approaches in research intend to create only works that provide more credibility. <xref ref-type="bibr" rid="redalyc_533556821002_ref46">Kvale (1995)</xref>, for instance, suggests some validity approaches in qualitative research, despite criticizing the so called “Holy Trinity" – meaning the three concepts: reliability, validity, and generalization. In this matter, one of the most popular ways of seeking confirmation in qualitative research is through the strategy of triangulation, which among other aspects, advocates the use of multiple methods. Such research strategy has also been described as convergent methodology, multi-method/multi-traced <xref ref-type="bibr" rid="redalyc_533556821002_ref12">(CAMPBELL; FISKE, 1959)</xref> and convergent validation <xref ref-type="bibr" rid="redalyc_533556821002_ref68">(WEBB et al., 2012)</xref>. </p>
<p> The research interest in triangulation has not been recent. Ever since the idea was first conceived in the 1950s, with some studies in the field of psychology by <xref ref-type="bibr" rid="redalyc_533556821002_ref12">Campbell &amp; Fiskie (1959)</xref> with their "multiple operationism", followed by its popularization in the 1980s (<xref ref-type="bibr" rid="redalyc_533556821002_ref6">BAZELEY, 2002</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref7">2009</xref>) triangulation has remained a matter of debate and discussion, which has provided opportunities for further advances and contributions. The history of scientific research is full of attempts to combine or mix diverse collection, analysis and interpretation methods within the same study. Triangulation is a widely debated subject, in diverse areas, as in the case of human sciences (e.g., <xref ref-type="bibr" rid="redalyc_533556821002_ref56">MORAN-ELLIS, et al., 2006</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref45">KONECKI, 2008</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref39">HUSSEIN, 2009</xref>; among others), health sciences (e.g., <xref ref-type="bibr" rid="redalyc_533556821002_ref38">GUION, 2012</xref>; among others), and more specifically, applied social sciences (e.g., <xref ref-type="bibr" rid="redalyc_533556821002_ref69">YAUCH; STEUDEL, 2003</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref40">IKEDA, 2009</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref70">YIN, 2015</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref65">TEIXEIRA; NASCIMENTO; CARRIERI, 2012</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref58">OLLAIK; ZILLER, 2012</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref71">ZAPPELLINI; FEUERSCHÜTTE, 2015</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref33">GIBSON, 2017</xref>). </p>
<p> There is no agreement among the different authors regarding the methodological perspective of triangulation to be used. Sometimes groups of researchers even criticize the strategy (e.g., <xref ref-type="bibr" rid="redalyc_533556821002_ref6">BAZELEY, 2002</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref10">BRYMAN, 2007</xref>), while others advocate it (e.g., <xref ref-type="bibr" rid="redalyc_533556821002_ref18">DENZIN, 1978</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref41">JICK, 1979</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref26">FLICK, 2005a</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref27">2005b</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref60">PATTON, 2014</xref>). Moreover, some are constantly looking for ways to enhance it by trying to find alternatives for validation (<xref ref-type="bibr" rid="redalyc_533556821002_ref12">CAMPBELL; FISKIE, 1959</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref34">GOLAFSHANI, 2003</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref62">SHENTON; 2004</xref>).</p>
<p> Diverse specialists have noted the convenience of combining methods, given the weaknesses found in projects oriented by a single methodological route. However, the main previous promoters of triangulation (<xref ref-type="bibr" rid="redalyc_533556821002_ref63">SMITH, 1975</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref18">DENZIN, 1978</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref25">FLICK, 1992</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref68">WEBB et al., 2012</xref>; among others) do not explain how it ought to be executed. Most graduate programs prepare students so that they can make use of a given methodological approach or method, but such programs rarely prepare them for the possibility of combining methods (multi-method). For this reason, it is relevant to undertake deeper studies regarding the methodological approach, as a means to provide enough detail to accurately explain the ways in which the convergent data are collected, examined and interpreted. Thus, the main objective of this paper is to discuss quality in qualitative research, through a systematic analysis of the typologies of the triangulation strategy, highlighting the following quality dimensions in research: reliability, credibility, transferability, and confirmability.</p>
<p>In order to reach the objective proposed
in this essay, an exhaustive theoretical research has been carried out, by
means of which it a deep look into seminal works has been possible. Such works
have introduced discussions ranging from mixed methods of research in the 1970s
(e.g. <xref ref-type="bibr" rid="redalyc_533556821002_ref63">SMITH, 1975</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref18">DENZIN, 1978</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref41">JICK, 1979</xref>) to papers recently published in
specialized journals, such as the Journal of Mixed Methods Research (e.g. <xref ref-type="bibr" rid="redalyc_533556821002_ref29">FLICK
et al., 2012</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref24">FIELDING, 2012</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref44">KERN, 2016</xref>) and Organizational Research Methods
(e.g. <xref ref-type="bibr" rid="redalyc_533556821002_ref66">TURNER; CARDINAL; BURTON, 2017</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref33">GIBSON, 2017</xref>).</p>
<p>This paper is divided into five other
sections, in addition to this introduction. The second section briefly provides
readers with literature on triangulation and its role in Social Sciences. The
third section introduces the main objectives and types of triangulation. A
Table 1 is presented to sum up the state of the art on purpose of triangulation
and their types. The fourth section brings an important contribution, as it
systematizes the role of triangulation in the quality of qualitative research
works. A Table 2 is presented explaining the central aspects for the
enhancement of credibility in qualitative research. Also, dimensions like
transferability, confirmability and reliability are examined. In the fifth
section, the limitations of triangulation are addressed, and attention is paid
to avoid deviations. The last section provides our final considerations and the
contributions made to the field of study.</p>
</sec>
<sec>
<title>Triangulation
Strategy in Social Sciences</title>
<p>The
origins of the concept of triangulation are not linked to human and social
sciences, but to military science. “Due to navigation and topography,
triangulation is frequently understood as a method used for establishing a
position” <xref ref-type="bibr" rid="redalyc_533556821002_ref15">(COX; HASSARD, 2005, p. 109</xref>). Currently, with the new satellite
technologies available, triangulation is used by the military for discovering
the exact location of a cell phone, a radio transmitter or any other
communication equipment used by the enemy. For this purpose, the direction and
intensity of the waves being transmitted by two devices are measured, and a
third receiver or transmitter is located. Thus, basic principles in geometry
guarantee greater precision achieved from the incidence of multiple points of
view.</p>
<p>In Human and Social sciences, the term
‘triangulation’ is used in a less literal manner, as well as in a more
ambiguous one. When a researcher looks at an object from a given perspective,
he or she needs to think from at least another couple of viewpoints as
perspectives capable of adjusting the right ‘distance’ and ‘angulation’ of
concepts, thus, relocating him or herself definitively. Accordingly,
organizational researchers have the opportunity of improving the precision of
their assessments, if they proceed with diverse methodologies, collecting data
in different ways, analyzing such data with different methods, or even
including the participation of other researchers who study the same phenomenon
(<xref ref-type="bibr" rid="redalyc_533556821002_ref25">FLICK, 1992</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref27">2005b</xref>).</p>
<p>In 1959, the term ‘triangulation’ was used
in psychology by Campbell and Fiske, who intended to empirically test the
results obtained by using different quantitative techniques (<xref ref-type="bibr" rid="redalyc_533556821002_ref12">CAMPBELL; FISKE,
1959</xref>). They introduced the concept as a synonym for convergent validity when
they presented their multi-method matrix. A few years later, in 1966 Webb, Campbell,
Schwartz, and Sechrest used Campbell and Fiske’s idea, and broadened its
concept, suggesting that data collection from different sources, as well as
their analysis, would enhance the validity of the results (<xref ref-type="bibr" rid="redalyc_533556821002_ref68">WEBB et al., 2012</xref>).
Those authors, and also <xref ref-type="bibr" rid="redalyc_533556821002_ref41">Jick (1979)</xref>, redefined Campbell and Fiske’s idea of
1959 as the combination of qualitative and quantitative methods, stating that
such approaches would better be seen as complementing rather than competing
with each other.</p>
<p>In 1978, Denzin, with the help of this
concept, claimed that a hypothesis tested with different methods should be
considered more valid than another hypothesis, tested only with one method
<xref ref-type="bibr" rid="redalyc_533556821002_ref18">(DENZIN, 1978)</xref>. The author defined triangulation as a combination of study
methods for the same phenomenon. Thus, the convergence or the agreement between
two methods is likely to support the belief according to which results are
valid, and not only a methodological artifact. <xref ref-type="bibr" rid="redalyc_533556821002_ref52">Maxwell (2012)</xref> states that
triangulation reduces the risk of having the conclusions of a study impaired
due to the shortcomings and limitations of a single method and, for this very
reason, ends up producing more credible conclusions. In the 2000s, Denzin and
Lincoln stated that in Social Sciences, triangulation does not consist of a
single tool or strategy for validation; yet, it is an alternative to it. The
use of combined methodological perspectives, of diverse empirical materials and
the participation of several researchers in a single study need to be seen as a
strategy for more rigorousness, scale, complexity, variety and depth in any
research work (DENZIN; LINCOLN, 2011). So, triangulation means being able to
look at the same phenomenon, or research topic, through more than one source of
data. Information coming from different angles may be used to confirm, develop
or illuminate the research problem. This strategy limits personal and
methodological biases, and increases the possibility of reproducing the
findings.</p>
<p>From these concepts, it is possible to
infer that triangulation, or the use of multiple methods (convergent
methodology, convergent validation or other synonyms) is a strategy that can be
used by researchers in diverse areas. This concept does not only embody one of
the ways of combining qualitative methods <xref ref-type="bibr" rid="redalyc_533556821002_ref26">(FLICK, 2005a</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref27">2005b</xref>), or
articulating quantitative and qualitative methods (<xref ref-type="bibr" rid="redalyc_533556821002_ref23">FIELDING; SCHREIER, 2001</xref>;
<xref ref-type="bibr" rid="redalyc_533556821002_ref28">FLICK, 2005c</xref>). It is also a concept that breaks with the methodological
hegemony of those advocates of mono-method approaches (<xref ref-type="bibr" rid="redalyc_533556821002_ref64">TASHAKKORI; TEDDLIE,
1998</xref>). The following sections include descriptions of some of the possibilities
and limitations of the proposed strategy.</p>
</sec>
<sec>
<title>Essential
Objectives and Main Typology</title>
<p>Triangulation
can combine methods and collection sources of qualitative and quantitative data
(interviews, questionnaires, observation and field notes, documents, among
others) as well as different methods for data analysis (content analysis,
discourse analysis, descriptive and/or inferential methods and statistics,
among others). Its objective is to make a contribution, not only by examining
the phenomenon from multiple perspectives, but also by widening the
understanding of the matter among researchers, making new and deeper dimensions
possible. Triangulation makes a contribution to the creation of inventive
methods; it consists of new ways of grasping a problem so as to balance with
conventional data collection methods.</p>
<p>The use of multiple methods can even help
researchers discover misleading dimensions in a phenomenon. Different points of
view can bring elements to that, which do not fit a theory or model. In this
way, old theories are modified and new ones are developed. The proposed
strategy can also lead to the synthesis or integration of theories. A skillful
researcher will use the qualitative data to enrich and illuminate the results
of quantitative methods, and vice-versa (<xref ref-type="bibr" rid="redalyc_533556821002_ref42">JOHNSON; ONWUEGBUZIE; TURNER, 2007</xref>;
<xref ref-type="bibr" rid="redalyc_533556821002_ref32">GREENE, 2008</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref59">OTTOBONI, 2009</xref>). To sum up, <xref ref-type="bibr" rid="redalyc_533556821002_ref67">Vergara (2015)</xref> states that
triangulation can be seen from two different perspectives: as a strategy that
contributes to construct validity, and as an alternative option to obtain new
knowledge, through new viewpoints.</p>
<p>In terms of typologies, in the end of the
1970s, Denzin (1978) identified four types of triangulation: (i) data
triangulation; (ii) theoretical triangulation; (iii) researcher triangulation;
and (iv) methodological triangulation. Data triangulation means collecting data
in different periods of time and from different sources, so as to obtain a
richer and more detailed description of the phenomena. By differentiating the
subtypes of data triangulation, Denzin (1978) suggested studying the phenomenon
in different moments (so as to explore time differences), places (for
comparative research), and with different individuals.</p>
<p>Theoretical triangulation refers to the
possibility of exploring multiple theories, as a means of interpreting the same
data group. According to Guion (2002), this type of triangulation aims at
involving researchers with different theoretical approaches and from diverse
areas of knowledge, into the analysis of the same phenomenon. In this way, the
author offers a complementary view to that of Denzin´s (1978). It is likely to
be a doubtful theory, in case researchers’ choices end up being misled.</p>
<p>Researcher triangulation consists of
involving diverse researchers in the study of the same matter, while assuming
that different researchers could contribute with varied perspectives,
considerations and analyses. This is similar to that which <xref ref-type="bibr" rid="redalyc_533556821002_ref48">Lincoln and Guba
(1985)</xref> called member checking. The use of diverse researchers in the
same study allows to obtain multiple observations in a given field, at the same
time enabling the participants to debate their points of view, which helps
reduce biases. In this case, the intention is to compare the influence of
several researchers on both problems and results. Unlike the previous case,
only the theory of a single field of knowledge is taken into account.</p>
<p>Methodological triangulation refers to the
use of multiple methods as a way of obtaining more complete and detailed data
about the phenomenon. This kind of triangulation is the most applied one. It
involves the combination of methods, such as interview and observation, in
order to better understand a given reality. In practice, the objective is to
avoid the biases of a mono-method strategy. The articulation between interview
and observation can be found in leadership studies, in which the efficiency of
a leader can be studied by means of both interviews with leaders and,
concomitantly, the study of their behavior. Complementarily, it is also
possible to assess performance through document collection and analysis. The
premise is that if multiple and independent measures lead to the same
conclusions, then they are able to provide a more accurate picture of the
leadership phenomenon.</p>
<p> As a way of better presenting several objectives of the triangulation and their respective types, we organized <xref ref-type="table" rid="gt1">Table 1</xref>, which summarizes the state of the art on purpose of triangulation and their types.</p>
<p>
<table-wrap id="gt1">
<label>Table 1</label>
<caption>
<title>The
state of the art on purpose of triangulation and their types</title>
</caption>
<alt-text>Table
1 The
state of the art on purpose of triangulation and their types</alt-text>
<alternatives>
<graphic xlink:href="533556821002_gt6.png" position="anchor" orientation="portrait"/>
<table style="margin-left:8.05pt;background:#CDD4E9;border-collapse:collapse;  border:none" id="gt2-526564616c7963">
<tbody>
<tr style="height:11.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;   background:gray;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:11.1pt">
  Purpose of Triangulation
  </td>
<td style="width:5.0cm;border:solid white 1.0pt;   border-left:none;background:gray;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:11.1pt">
  Suggested Typology
  </td>
<td style="width:3.0cm;border:solid white 1.0pt;   border-left:none;background:gray;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:11.1pt">
  Authors
  </td>
</tr>
<tr style="height:33.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  The authors described a triangulation as a
  convergent methodology performed by using different techniques and methods.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Multi-method and multi-trace
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  CAMPBELL; FISKIE (1959)
  </td>
</tr>
<tr style="height:55.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.1pt">
  Triangulation as a combination of study methods for
  the same phenomenon. Thus, the convergence or the agreement between two
  methods is likely to support the belief according to which results are valid,
  and not only a methodological artifact.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F2F2F2;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.1pt">
  Data triangulation, theoretical triangulation;
  researcher triangulation and methodological triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F2F2F2;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.1pt">
  DENZIN
  (1978)
  </td>
</tr>
<tr style="height:33.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Increasing the quality of research in social
  sciences from the combination of quantitative and qualitative methods of analysis.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  The same proposals by Denzin (1978).
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  JICK
  (1979)
  </td>
</tr>
<tr style="height:55.75pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.75pt">
  The author argues triangulation as a way to increase
  validity of evaluation and research finding. Additionally, it warns that all
  resulting from triangulation should be discussed: inconsistency, contradiction,
  and convergence.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.75pt">
  Data triangulation and methodological triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.75pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref51">MATHISON
  (1988)</xref>
</td>
</tr>
<tr style="height:33.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Increasing the quality of research in social
  sciences from the combination of quantitative and qualitative methods of
  analysis.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Simultaneous triangulation and sequential
  triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Morse
  (1991)
  </td>
</tr>
<tr style="height:157.75pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:157.75pt">
  The triangulation is ‘re-presented’ as ‘metaphorization’—in
  terms of process and movement between researcher-subject positions.
  Rethinking the lines and angles of enquiry in triangulation, the author
  suggests a shift from the ‘triangulation of distance’ tradition to a more
  reflexive consideration of ‘researcher stance’. This movement is represented
  across three perspectives: the researcher as a follower of nomothetic lines;
  the researcher as the taker of an ideographic overview; and the researcher as
  the finder of a particular angle. The triangulation can provide a more
  complete and comprehensive picture of the phenomenon to be investigated.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:157.75pt">
  They did not present typology.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:157.75pt">
  COX;
  HASSARD (2005)
  </td>
</tr>
<tr style="height:43.0pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:43.0pt">
  The authors presented a final discussion on the
  limitations, advantages and potential applications of metatriangulation to position
  it in the field of organizational theory.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:43.0pt">
  Metatriangulation
  theory-bulding strategy.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:43.0pt">
  LEWIS;
  GRIMES (2005)
  </td>
</tr>
<tr style="height:94.0pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:94.0pt">
  The authors set out different rationales for using
  more than one method, then they develop a definition of integration of
  methods as a specific kind of relationship among methods.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:94.0pt">
  Triangulation as a way for (i) integrated methods;
  (ii) separate methods, integrated analysis; (iii) separate methods, separate
  analysis, theoretical integration.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:94.0pt">
  MORAN-ELLIS,
  J.; ALEXANDER, V. D.; CRONIN, A.; DICKINSON, M.; FIELDING, J.; SLENEY, J.;
  THOMAS, H. (2006)
  </td>
</tr>
<tr style="height:44.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  The author performs triangulation of methods and
  data in order to gain a complex image of reality, active reconstruction of
  reality, and double or multiple comparison.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  The author used triangulation of data,
  methodological triangulation and, in part, theoretical triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref45">KONECKI
  (2008)</xref>
</td>
</tr>
<tr style="height:68.5pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:68.5pt">
  The author dealt with the dichotomy of paradigms
  between quantitative and qualitative. She also pointed to the paradigm of
  mixed methods of research. It is concluded that the advance of the science of
  the Administration depends on the presence of multiple paradigms.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:68.5pt">
  Multiparadigmatic
  perspective.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:68.5pt">
  OTTOBONI
  (2009)
  </td>
</tr>
<tr style="height:55.75pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.75pt">
  The author used "the within-and between
  types" of triangulation to combine two or more methodological
  approaches, theoretical perspectives, data sources, investigators and
  analysis methods to study the same phenomenon.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.75pt">
  The use of triangulation for confirmatory and for
  completeness purposes.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.75pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref39">HUSSEIN,
  A (2009)</xref>
</td>
</tr>
<tr style="height:55.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.1pt">
  Increase the validity of the results from data
  collection in different sources and analysis by different methods.
  Quantitative and qualitative methods should be seen as complementary and not
  as rivals.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.1pt">
  Multi-method and multi-trace, convergent validation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:55.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref68">WEBB;
  CAMPBELL; SCHWARTZ; SECHREST (2012)</xref>
</td>
</tr>
<tr style="height:43.0pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:43.0pt">
  Triangulation (2.0) is defended by the author as a
  potential form of social change.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:43.0pt">
  A mono-paradigmatic approach, based on the use of
  critical interpretive methodologies.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:43.0pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref19">DENZIN
  (2012)</xref>
</td>
</tr>
<tr style="height:22.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:22.1pt">
  Enhancement of illustration, convergent validation
  and development of analytical density or "richness".
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:22.1pt">
  Data
  triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:22.1pt">
  FIELDING
  (2012)
  </td>
</tr>
<tr style="height:44.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  The authors indicated that the combination of
  methods has been adopted mainly in the purpose of convergent validation
  without discussions between different worldviews and different scientific
  knowledge views.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  Multi-paradigmatic
  perspective.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  TEIXEIRA;
  NASCIMENTO; CARRIERI (2012)
  </td>
</tr>
<tr style="height:33.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Triangulation is a way to check and establish
  validity
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Data, investigator, theory, methodological and
  environmental triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  GUION
  (2012)
  </td>
</tr>
<tr style="height:81.25pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:81.25pt">
  Triangulation as a means to assess three different
  conceptions of validity: (i) related to the research formulation phase (prior
  validity); (ii) related to the research development phase (internal
  validity), and; (iii) related to the research results phase (external
  validity).
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:81.25pt">
  Data, investigator, theory, methodological,
  environmental, peer valuation triangulation, focus groups, protocol,
  transparency, coherence and communicability.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:81.25pt">
  OLLAIK;
  ZILLER (2012)
  </td>
</tr>
<tr style="height:44.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  The authors introduce and theorize different
  aggregation strategies commonly used in triangulation, such as weighted and
  simple averages or ‘the winner takes it all’ strategy.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  Data
  triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref47">LEUFFEN
  D.; SHIKANO S.; WALTER S. (2013)</xref>
</td>
</tr>
<tr style="height:44.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  The authors indicated the existence of several types
  of triangulation, although most follow the classification of Denzin (2005),
  which distinguished the triangulation of data, theory, researchers and
  methodology.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  They presented the different types of triangulation:
  data, method, methodological, and evidences of triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  ZAPPELLINI;
  FEUERSCHÜTTE (2015)
  </td>
</tr>
<tr style="height:30.25pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:30.25pt">
  The author relies on the proposal of Leuffen,
  Shikano, and Walter (2013) to discuss the triangulation of data sources.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:30.25pt">
  Data
  triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:30.25pt">
  KERN
  (2016)
  </td>
</tr>
<tr style="height:44.1pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  To increase validity and to provide generality,
  accuracy and simplicity in the construction of theory. The authors propose a
  roadmap to assist researchers in designing triangulation-based mixed methods
  research.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  Convergent Triangulation, Holistic Triangulation,
  and Convergent and Holistic Triangulation.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:transparent;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  TURNER;
  CARDINAL; BURTON (2017)
  </td>
</tr>
<tr style="height:81.25pt">
<td style="width:248.95pt;border:solid white 1.0pt;border-top:none;   background:#F3F3F3;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:81.25pt">
  The author proposes that triangulation is a means to
  increase the value of research.
  </td>
<td style="width:5.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:81.25pt">
  Multi-paradigmatic perspective, multi-method and
  proposal of innovative and less conventional alternatives, such as Content
  Analysis combined with Quantitative Survey Data.
  </td>
<td style="width:3.0cm;border-top:none;border-left:none;border-bottom:   solid white 1.0pt;border-right:solid white 1.0pt;background:#F3F3F3;   padding:4.0pt 4.0pt 4.0pt 4.0pt;height:81.25pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref33">GIBSON
  (2017)</xref>
</td>
</tr>
</tbody>
</table>
</alternatives>
<attrib>Source:
Produced by the authors.</attrib>
</table-wrap>
</p>
<p>Within methodological triangulation,
Denzin (1978) identified two subtypes of methodologies: intra-method or ‘inside
the method’ triangulation and inter-method or ‘between methods’ triangulation.
Intra-method triangulation uses diverse techniques of a given method to collect
and interpret data. In the case of quantitative methods, such as opinion
surveys, this can take the form of multiple scales or indicators focused on the
same concept. Inter-method triangulation will be addressed in more detail in
the following section. It is important to note that besides the types of
triangulation proposed by Denzin (1978), Guion (2002) emphasizes environmental
triangulation. In this type of triangulation, data collection techniques are
used under different environmental circumstances, such as the time of day, day
of the week, season of the year or temperature, among other elements and variables
that might influence the phenomenon under examination. In other words, the use
of mixed methods in research requires a lot more than just combining
quantitative and qualitative approaches, because there are situations in which
the epistemological paradigms require much more than mere combinations. We need
to understand deeply the investigated context, under a time-space perspective
(DENZIN, 2012). Working with mixed methods in research sometimes requires that
data be synthesized, because they are equivalent and proportionate. In other
cases, contradictions must be highlighted, especially when resulting from
different epistemologies, and must be resolved conceptually (FIELDING, 2012).
The between method triangulation (or mixed methods research) will be better
dealt with in the next session.</p>
</sec>
<sec>
<title>Quality
in Qualitative Research: Credibility, Transferability, Confirmability, and
Reliability</title>
<p>Triangulation refers to the use of
multiple methods (or mixed methods research), techniques and data sources, as
it tries to overcome the flaws of an investigation or method. For some
researchers, this strategy leads to a more consistent and objective picture of
reality. According to <xref ref-type="bibr" rid="redalyc_533556821002_ref31">Gaskell and Bauer (2010)</xref>, the strategy of triangulation
is an institutionalization method, of theoretical perspectives and methods,
aiming to reduce the inconsistencies and contradictions of research. It
contributes to validity and reliability, by providing a more trustworthy
picture of the phenomenon, through convergence (PATTON, 2014). Thus,<xref ref-type="bibr" rid="redalyc_533556821002_ref41"> Jick (1979)</xref>
states that triangulation is a research strategy of convergent validation, both
of multiple methods and of multi-approach to data.</p>
<p>There are three important reasons for
employing mixed methods research: (i) illustration; (ii) convergent validation;
and (iii) analytic density (or “richness”). The (i) illustration reflects how
to demonstrate the reality of research. Cold statistical data may be better
interpreted or understood by interviews, giving more life to numbers; (ii)
convergent validation occurs when different data methods point to similar
results, giving greater strength to the collection made and analysis; and (iii)
analytic density materializes by the greater breadth and depth given the
particular object of study, through the use of mixed methods research (FIELDING
et al., 2012). The mixed method research is appropriate, especially for the
investigation of complex phenomena either because of the complexity of the
field of study or the problem to be solved, or because of the need for multiple
levels of perception (FLICK et al., 2012).</p>
<p>An interesting practical guidance for
triangulation says that if the sources are systematically biased in the same
direction, the “winner takes it all” strategy is the most accurate one. In
short, the choice for triangulation strategies depends on the number of
sources, their reliability and on one’s level of independence "(LEUFFEN et
al., 2013, p. 49). Kern (2016) presented practical guidance on how to apply the
strategy of triangulation using three different types of sources for
convergence and divergence of light sources.</p>
<p>Similarly to quantitative theories, and
with the intention of contributing to rigor, scale, variety and depth in
research, <xref ref-type="bibr" rid="redalyc_533556821002_ref35">Guba (1981)</xref> proposed four criteria to be considered by qualitative
researchers to produce reliable studies: (i) credibility, corresponding to
internal validity in quantitative research; (ii) the possibility of
transferability, in spite of external validity or generalization; (iii)
confirmability in spite of objectivity; and (iv) reliability, also approached
in positivist research. These elements are detailed in the next sections.</p>
<sec>
<title>Credibility
in Qualitative Research: Parallel Aspect to Internal Validity</title>
<p>One
of the key criteria addressed by positivist researchers is internal validity,
which assures researchers that what they are measuring is precisely what needs
to be measured. According to <xref ref-type="bibr" rid="redalyc_533556821002_ref54">Merriam (2007)</xref>, the equivalent concept for the
qualitative researcher is credibility. Lincoln and Guba (1985) explain that
credibility is one of the most important factors in the production of trust. It
is particularly important in qualitative research (PATTON, 2014).</p>
<p>Credibility is considered a central
concept for methodologies in Social Sciences. In quantitative research, this is
established by the numerical representation of the samples under examination,
and by internal consistency tests applied to data, so that scientific
production would already be recognized and legitimized. However, it is not
frequent for researchers to inquire about the number of participants that have
been excluded because they ‘had not agreed’ with sample behavior (they are
called outliers) or, with the adjustments (at times, unwillingly) made
to obtain the (desired) results. In the case of qualitative research, the concept
of credibility is, most of the times, put to test when the results are analyzed
as the expression of a ‘found reality’. With the growth of qualitative research
in the realm of Social Sciences, the prediction of data has given some
opportunity for the interpretation of meaning, whereas the criteria and modes
of validation have experienced transformations. According to Kvale (1995), in
social research, valid knowledge emerges as the conflict of interpretations and
actions that are discussed and negotiated between the researcher and the
members of the community under examination. In terms of credibility, what the
researcher produces matters as much as his/her own actions, particularly in the
case of the ethical integrity in the process of collection, analysis and
presentation of results. Moreover, his/her actions also matter when there are
possible consequences for the subjects involved in the research. Researchers
become critics of their own ways of both interacting with the community, and of
the quality of the produced scientific knowledge.</p>
<p>According to Kvale (1995), credibility in
qualitative research becomes evident whenever the researcher develops works
that can be: (i) in the process of problematizing of the matter, through
coherency with the theoretical foundations of the case; (ii) in the case of
structuration of the research, where validity involves the adequacy of the
research design and of the methods used in each topic, besides the objectives
that give some direction to the study; (iii) in the process of data collection,
where credibility materializes in the careful data review, in respect to what
is being evidenced by participants; (iv) in terms of interpretation, where
credibility refers to the ways in which questions are displayed  in the text,
and to the sense of given interpretations; (v) in terms of verification, when
it is related to both credibility of knowledge produced and the types of
validation that are relevant in specific studies, including the decisions of
what is relevant for the community in the discussions on credibility.</p>
<p>According to <xref ref-type="bibr" rid="redalyc_533556821002_ref13">Cho and Trent (2006)</xref>,
traditionally, internal validity in qualitative research has been involved with
the determination of the degree to which the remarks of the researcher about
knowledge actually correspond to the reality under examination (or to the
perspectives of reality of the participants). In this way, <xref ref-type="table" rid="gt2">Table 2</xref> contains
some guidelines for researchers, so that they can promote credibility in their
research.</p>
<p>
<table-wrap id="gt2">
<label>Table 2</label>
<caption>
<title>Guidelines
to Improve Credibility in Qualitative Research</title>
</caption>
<alt-text>Table 2 Guidelines
to Improve Credibility in Qualitative Research</alt-text>
<alternatives>
<graphic xlink:href="533556821002_gt7.png" position="anchor" orientation="portrait"/>
<table style="margin-left:5.4pt;background:#CDD4E9;border-collapse:collapse;  border:none" id="gt3-526564616c7963">
<tbody>
<tr style="height:10.6pt">
<td style="width:145.5pt;border-top:none;border-left:   solid white 1.0pt;border-bottom:none;border-right:solid white 1.0pt;   background:gray;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:10.6pt">
  Guidelines
  </td>
<td style="width:263.65pt;border:none;border-right:solid white 1.0pt;   background:gray;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:10.6pt">
  Description
  </td>
<td style="width:66.0pt;border:none;border-right:solid white 1.0pt;   background:gray;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:10.6pt">
  References
  </td>
</tr>
<tr style="height:34.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:34.1pt">
  Take operational measures adapted to the
  concepts under examination.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:34.1pt">
  The right type of roadmap in the data
  collection process and in analysis methods, for instance, needs to include,
  as often as possible, those having been tested and validated in advance.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   #F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:34.1pt">
  Yin (2015)
  </td>
</tr>
<tr style="height:66.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:66.1pt">
  Develop a sense of familiarity with the
  (organizational) culture of the organizations involved, before the first data
  collection exercise.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:66.1pt">
  This can be done through the review of
  proper documents and preliminary visits to the organizations. It is
  recommendable to maintain a ‘long term commitment’ between researcher and
  participants, so that an adequate understanding of the organization is achieved,
  beyond simply establishing a trust-based relationship between the parties.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:66.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref36">Guba and Lincoln (1989)</xref>; <xref ref-type="bibr" rid="redalyc_533556821002_ref20">Erlandson et
  al. (1993)</xref>
</td>
</tr>
<tr style="height:66.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:66.1pt">
  Choose a random sample of individuals to
  serve as informants.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:66.1pt">
  Though in
  qualitative research the sampling is voluntary, a random approach can prevent
  partiality claims. The disadvantages of random methods, however, derive from
  the fact that without the control from the part of the researcher, the
  selection of individuals that are not as articulate as necessary can also
  happen.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   #F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:66.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref37">Guba and Lincoln (1994)</xref>
</td>
</tr>
<tr style="height:44.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:44.1pt">
  The examination of possible benefits
  from integrated methods compensates for the individual limitations of each
  one.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  When possible, data obtained through
  documents must be used to help explain people’s attitudes and behaviors, and
  to verify specific details they may have offered. Documents mentioned by
  informants must also be examined during interviews.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:44.1pt">
  Guba (1981);  <xref ref-type="bibr" rid="redalyc_533556821002_ref9">Brewer and Hunter (2005)</xref>
</td>
</tr>
<tr style="height:33.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:33.1pt">
  Involve the use of a wide range of
  informants.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  This is also a triangulation strategy, using
  diversified sources of data. In this type of triangulation, individual points
  of view and experiences can be compared.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   #F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Denzin (1978); <xref ref-type="bibr" rid="redalyc_533556821002_ref38">Guion (2002)</xref>
</td>
</tr>
<tr style="height:88.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:88.1pt">
  Not make it mandatory for employees to
  participate in organizational research.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:88.1pt">
  Give the responding individual the
  opportunity to refuse to participate in the project, as a way of guaranteeing
  data collection involving only those who are really available and willing to
  contribute. The signing of a consent form with assurance of privacy should be
  promoted. Every participant has the right to leave the study at any moment,
  having only to answer the questions asked, if he/she feels comfortable about
  them.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:88.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref53">McCracken (1988)</xref>
</td>
</tr>
<tr style="height:77.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:77.1pt">
  Put interactive interviewing into
  practice.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:77.1pt">
  Specific strategies can be used in order
  to discover lies or socially desirable answers. The researcher can
  reformulate questions, or can even invert the form of asking. In case
  contradiction emerges, the researcher can decide to eliminate some of the
  suspicious data. As an alternative option, the researcher can focus on such
  problems, and try to make the final report more transparent.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   #F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:77.1pt">
  McCracken (1988);
  Denzin and Lincoln (2011)
  </td>
</tr>
<tr style="height:33.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:33.1pt">
  Frequently consult superiors or
  directors for the quality of the project.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  Through discussion, the researcher’s
  views can be amplified with the experiences and perceptions of the mentioned
  authors.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref16">Creswell and Clark (2010)</xref>
</td>
</tr>
<tr style="height:77.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:77.1pt">
  Ask for peer and scholarly assessment of
  the research project.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:77.1pt">
  The familiarity with the project may at
  times inhibit the ability of the researcher to see problems. Therefore, the
  peer review of the project can challenge the assumptions made by the
  researcher, while making some contribution to correctness. Besides, even if
  no mistakes are found, the questions and observations may help the researcher
  enhance methods and strengthen arguments.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   #F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:77.1pt">
  Lincoln and Guba (1985); Creswell and
  Clark (2010)
  </td>
</tr>
<tr style="height:66.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:66.1pt">
  Describe in detail what is being
  examined.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:66.1pt">
  A detailed description of the object of
  research is important in achieving credibility, since it helps in the
  transmission of both real, examined situations and, to a certain extent, of
  such situations surrounding contexts. Without this perception, it is
  difficult for the reader to determine the extent to which the results are
  accurate.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   transparent;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:66.1pt">
  McCracken (1988);
  Denzin and Lincoln (2011)
  </td>
</tr>
<tr style="height:33.1pt">
<td style="width:145.5pt;border:solid white 1.0pt;   border-top:none;background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;   height:33.1pt">
  Research fellow’s qualifications and
  experience in the overall credibility.
  </td>
<td style="width:263.65pt;border-top:none;border-left:   none;border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;   background:#F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
  The expertise and abilities of the
  researcher are as important as the correct application of the procedures
  themselves.
  </td>
<td style="width:66.0pt;border-top:none;border-left:none;   border-bottom:solid white 1.0pt;border-right:solid white 1.0pt;background:   #F2F2F2;padding:4.0pt 4.0pt 4.0pt 4.0pt;height:33.1pt">
<xref ref-type="bibr" rid="redalyc_533556821002_ref3">Alkin, Daillak and White (1979)</xref>
</td>
</tr>
</tbody>
</table>
</alternatives>
<attrib>Source:
Produced by the authors.</attrib>
</table-wrap>
</p>
</sec>
<sec>
<title>Neither
Generalization nor Context: Making Transferability Possible</title>
<p>According
to Merriam (2007), external validity “is interested in the possibility of
having the conclusions of a study applied to other situations. In positivist
oriented works, the interest is devoted to demonstrating that results can be
generalized to a more extensive portion of the population. Erlandson et al.
(1993) noticed that many qualitative researchers do not believe in conventional
generalization because the observations are defined by the specific contexts in
which they occur. Denzin and Lincoln (2011) and <xref ref-type="bibr" rid="redalyc_533556821002_ref17">Denscombe (2014)</xref> have also
suggested that even though there is some specificity in each case, the
perspective of transferability must not be immediately rejected. Guba and
Lincoln (1989) state that it is the researcher’s responsibility to assure that
the setting of the phenomenon (place, time, and individuals) needs to be
sufficient to allow the reader to experience transferability. Merriam (2007)
calls it ‘typicality’ of the environment. During recent years, the approach has
become increasingly accepted by qualitative researchers.</p>
<p>The works of <xref ref-type="bibr" rid="redalyc_533556821002_ref14">Cole and Gardner (1979)</xref> and
<xref ref-type="bibr" rid="redalyc_533556821002_ref61">Pitts (1994)</xref> point out to the importance of researchers’ communicating the
limitations of their studies, so as to avoid undue generalizations from the
findings, considering that those findings have a specific setting or, even
because no transfer of findings can occur without criticism or adaptations.
Additional information or notes need to be considered before any attempt to
implement transferability. The authors suggest that the following pieces of
information should be revised and organized from the beginning: (i) the numbers
of organizations that have participated in the study; (ii) any restrictions in
the types of data delivered by the informant(s); (iii) the numbers of
participants involved in the study field; (iv) the methods of data collection
that have been used; (v) the number and length of sessions for data collection;
(vi) the periods of time during which data had been collected; and also (vii)
the details on the procedures and methodological paths taken in the process of
analysis.</p>
</sec>
<sec>
<title>Triangulation
as a Means of Supporting Confirmability (Objectivity)</title>
<p>Patton
(2014) links the objectivity of sciences with the use of instruments that do
not depend on human skills or perception. The author recognizes, however, the
existing problems when guaranteeing real objectivity in qualitative research,
considering that tests and questionnaires are designed by human beings, and
consequently, the presence of the researcher’s prejudices and preconceptions is
inevitable. The concept of confirmability is comparable to the qualitative
researcher’s concern regarding objectivity. In this regard, measures must be taken
to assure, as much as possible, that the conclusions derived from the work
actually come from the experiences and ideas of the respondents, not from the
traits and personal preferences of the researcher. The role of triangulation in
promoting confirmability must be emphasized, in order to reduce the effects of
the researcher. <xref ref-type="bibr" rid="redalyc_533556821002_ref55">Miles, Huberman, and Saldaña (2013)</xref> consider that a key
criterion for confirmability is the researcher’s account on his/her own
predispositions or convictions. For this purpose, beliefs that base the making
of decisions and the choosing of methods need to be made explicit in research
reports, as much as the reasons for favoring one approach over another. In
terms of results, the researcher’s a priori theories that are not
confirmed by data also need to be discussed. Once again, a detailed
methodological description allows the reader to determine the quality of the
data.</p>
</sec>
<sec>
<title>Is
It Possible to Meet Reliability Standards in Qualitative Research?</title>
<p>When
addressing reliability, the positivist researcher employs statistical
techniques to show that if the work were replicated in the same setting with
the same methods and with the same kind of participants, the results would be
similar. Nevertheless, <xref ref-type="bibr" rid="redalyc_533556821002_ref21">Fidel (1993)</xref> and <xref ref-type="bibr" rid="redalyc_533556821002_ref50">Marshall and Rossman (2015)</xref> note that
the changing nature of the phenomena under examination by qualitative
researchers makes such positivist premises a bit problematic. For <xref ref-type="bibr" rid="redalyc_533556821002_ref30">Florio-Ruane
(1991)</xref>, such techniques are statistical and ‘freeze’ the ‘ethnographic present’
of the researcher’s setting, which would hinder further reproductions,
considering that all variables are subject to change. <xref ref-type="bibr" rid="redalyc_533556821002_ref49">Lincoln and Guba (2012)</xref>
argue there are strong bonds between credibility and reliability and that, in
practice, the evidence of credibility helps to provide reliability. According
to the authors, this latter can be obtained through the use of triangulation in
the data collection process, as in focus groups and individual interviews,
which may lead to the option of overlapping methods. They even explain that in
order to make a work more reliable, the study processes and methods must be
described in detail, which will enable another researcher to reproduce the work
and not necessarily obtain the same results, but to move forward in other
contexts and situations. In this way, the research project can be seen as a
‘prototype’. The depth of the details provided also enables the reader to
assess the extent to which the research practices have been adequate. In order
to enable the reader to develop a more complete understanding of the methods
and their efficiency, reports need to include sections devoted to the research
design and its applications, with descriptions of what had been planned and
executed at a strategic level; they also need to include operational details on
data collection that address even the small details of what had been done
during the field experience, as well as a careful assessment of the project
that measures the efficiency of the examination process.</p>
</sec>
</sec>
<sec>
<title>Limitations
of Triangulation and steps to follow to avoid deviations</title>
<p>Triangulation
has some shortcomings. First of all, replication is difficult to achieve in
qualitative methods, particularly, due to the difficulty in replicating them,
mainly because their basic concepts are tied to the researcher’s point of view.
Moreover, caring for the non-use and consequent legitimization of a dominant
method or any preferred method by the researcher is important. The same goes
for data collection and analysis techniques. Obviously, a particular method or
technique may, in fact, be stronger or more suitable for a given phenomenon
under examination, but whichever the method or technique chosen, it has to be
made explicit and justified. Otherwise, the objective of triangulation is very
likely to be subverted. As a matter of fact, data that had previously derived
from different methods being used to produce a unitary vision that must pass as
“truth” seems very simplistic. Once reality is regarded as multifaceted,
‘truth’ starts functioning merely as a limit and a guideline (<xref ref-type="bibr" rid="redalyc_533556821002_ref4">ALMEIDA; PINTO,
1986</xref>).</p>
<p>According to <xref ref-type="bibr" rid="redalyc_533556821002_ref8">Becker (1996)</xref>, even if some
methods supposedly represent ‘truth’ more than others, ‘truth’ itself is a
misleading view. Based on the premise that different paradigms underlie
qualitative and quantitative methods, which at the same time represent
different ways of conceiving reality, it is possible to believe, in line with
<xref ref-type="bibr" rid="redalyc_533556821002_ref22">Fielding and Fielding (1986)</xref>, that researchers can incorrectly interpret the
converging and diverging points among the collected data, with very diverse
methods.</p>
<p>Another limitation lies in the variety of
existing perspectives on validity, according to the following paradigm: whereas
a positivist model requires rigorousness in the process of the method
application, a constructivist model, for instance, is no less rigorous; yet, it
concedes that it is the interpretation processes that make the finding of the
truth possible and not the methods (LINCOLN; GUBA, 2012). Fielding and Schreier
(2001) observe that the option of multiple sources of information may be
misleading as a way of preventing mistakes from happening, since if there are
actually any mistakes in any of the methods, the duplication of those mistakes
will follow suit. Consistent with this view, hardly ever results coming from different
methods will in fact confirm one another.</p>
<p>Cox and Hassard (2005) point to the fact
that triangulation is not restricted to validity; it also allows obtaining a
more thorough and holistic picture of the phenomenon under examination. On this
matter, <xref ref-type="bibr" rid="redalyc_533556821002_ref43">Kelle (2001)</xref> emphasizes that taking the notion of complementarity of
methods into account, convergence or divergence of results alone should not be
taken as a path. In other words, for the author confirming or invalidating
results obtained from applying different methods  does not match the use of
triangulations intentions; rather, triangulation has to do with producing a
better picture of the phenomenon under examination, a more complete one,
compared to the case in which a single method is used. Therefore, triangulation
requires a good deal of creativity and ingenuity in the data collection
process, as well as accurate interpretations of it all.</p>
</sec>
<sec sec-type="conclusions">
<title>Final
Considerations</title>
<p>After
the aforementioned discussions signaled here, triangulation can be said to be
an alternative option for validating processes (DENZIN; LINCOLN, 2011). Diverse
actions such as applying a group of methodological perspectives together,
diversifying empirical materials and making the participation of various
researchers in a single study possible need to be seen as an opportunity to
increase rigorousness, diversity and depth in research in the field of Social
Sciences. This paper aimed at systematically discussing quality in qualitative
research through the use of triangulation. It is possible to see this
contribution evidenced in the discussion developed in the fourth topic,
particularly, in Table 2, which presents some guidelines for the improvement of
credibility in qualitative research.</p>
<p>Studies using a single method, approach,
or research technique seem to be more susceptible to mistakes when compared to
other studies that use multiple ones. Triangulation or other multi-method
strategies provides a powerful alternative paradigm that makes it possible to
reach more informative, complete, useful and balanced research results
(MATHISON, 1988). In the area of Management, a multidisciplinary field
involving the presence of multiple paradigms, there are different contexts as
compared to the field of Natural Sciences, in which one paradigm replaces the
other. As a means of enabling meaningful advances in the fields of Management
Sciences, making studies more relevant and keeping them as scientifically
rigorous as possible is necessary. Partly, it depends on the abilities of the
researchers to find their own epistemological path(s). Thus, triangulation
emerges as an alternative option for encountering such paths. However, the
development of mixed research methods has been put off so far, since
researchers still bear concerns surrounding the (im)practicability of
integrating qualitative and quantitative research methods (BRYMAN, 2007).</p>
<p>Apparently, one of the major concerns of
qualitative researchers is the difficulty of dealing with existing prejudices
surrounding quantitative methods or techniques, and vice-versa. Furthermore,
one thing that goes particularly against qualitative research is the difficulty
experienced by researchers when achieving validity and generalization standards
that quantitative research does allow researchers to reach. In this sense,
promoters of qualitative research question the objectivity of positivist
studies and their impracticability in the Social Sciences. The multi-method
approach has become a strategy that enables researchers to visit both
paradigms.</p>
<p>Additionally, this paper leads to some
advances in the discussions about the use of triangulation and its relative
achievements in terms of quality of what is produced, particularly in terms of
rigour, scale, complexity, variety and depth in research in the Social Sciences.
For this purpose, it has been necessary to discuss and systematize the concepts
of credibility (as corresponding to internal validity), transferability (as
referring to generalization or external validity), confirmability (as parallel
to objectivity), and reliability. We hope that with this contribution, in
addition to the systematization proposed in Table 2, we could help to bridge
the gap revealed by Turner, Cardinal and Burton (2017) pointing out that, in
spite of the wealth of studies on triangulation, its application is still rare
in Organizational Studies.</p>
<p>Indeed, any study requires setting its
philosophical foundation. Moreover, all researchers need to be aware of the
worldview that implicitly or paradigmatically guides their studies (CRESWELL;
CLARK, 2010). This means that even though researchers normally live surrounded
by a high degree of uncertainty, it is necessary for them to find their own
epistemological and ontic route, as a way of guiding their own conclusions and
methodological decisions. Such is the path leading altogether theory and
practice, by widening existing knowledge and propelling new findings (<xref ref-type="bibr" rid="redalyc_533556821002_ref57">MORIN,
2010</xref>).</p>
<p>Finally, it is important to consider that
scientific knowledge, particularly in the case of Applied Social Sciences, does
not aim at simply decoding reality and creating a final understanding about the
way in which facts arise; rather, it aims at comprehending reality as the
result of a social construction and emplacement. The empirical verification in
the process of research makes it possible to unravel the relevance of rational
conceptions and developed theories by observing parts of the world as they are
experienced (<xref ref-type="bibr" rid="redalyc_533556821002_ref5">BACHELARD, 1996</xref>).</p>
</sec>
</body>
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