Effect of the Organizational Culture for Patient Safety in the Hospital Setting: A Systematic Review*

Leonor Coelho da Silva; Célia Pereira Caldas; Cintia Silva Fassarella; Patricia Simas de Souza

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ABSTRACT

Objective: To identify the effect of the organizational culture on patient safety in the hospital context.

Materials and methods: A systematic review, without meta-analysis, registered in PROSPERO with number CRD42020162981. Cross-sectional and observational studies were selected that assessed the safety environment and safety culture published between 2014 and 2020 in journals indexed in the EMBASE, Latin American and Caribbean Literature in Health Sciences (Literatura Latinoamericana e do Caribe em Ciências da Saúde, LILACS) via the Virtual Health Library (Biblioteca Virtual em Saúde, BVS), Medline (International Literature in Health Sciences) via PubMed, and Cumulative Index to Nursing and Allied Health Literature (CINAHL).

Results: The findings show that a positive safety environment exerts a beneficial effect on the safety culture, favors the notification of events, and enables improvements in the quality of health care.

Conclusions: The effective interaction between safety culture and organizational culture is still scarce in the literature. Most of the studies carried out investigate the situational diagnosis and little progress is made in terms of deepening the implications for the professional practice and the repercussions for the safety of hospitalized patients.

KEYWORDS (Source DeCS): Organizational culture, health personnel, patient safety, hospitals, safety management.

RESUMEN

Objetivo: identificar el efecto de la cultura organizativa para la seguridad del paciente en el entorno hospitalario.

Materiales y métodos: revisión sistemática, sin metaanálisis, registrada en el PROSPERO con el número CRD42020162981. Se seleccionaron estudios transversales y observacionales que evaluaron el clima de seguridad y la cultura de seguridad publicados en revistas indexadas en las bases EMBASE, Literatura Latinoamericana y del Caribe en Ciencias de la Salud (LILACS), por medio de la Biblioteca Virtual en Salud (BVS), Medline (Literatura Internacional en Ciencias de la Salud), vía PubMed y Cumulative Index to Nursing and Allied Health Literature (CINAHL), entre 2014 y 2020.

Resultados: los hallazgos evidencian que el clima de seguridad positivo impacta de forma benéfica en la cultura de seguridad, favorece la notificación de eventos y posibilita la mejoría de la calidad del cuidado a la salud.

Conclusiones: la efectiva interacción entre cultura de seguridad y cultura organizativa aun es escasa en la literatura. Gran parte de los estudios realizados investiga el diagnóstico situacional y poco se avanza en el sentido de profundizar las consecuencias para la práctica profesional y la repercusión para la seguridad del paciente hospitalizado.

PALABRAS CLAVE (Fonte DeCS): Cultura organizacional, personal de salud, seguridad del paciente, hospitales, administración de la seguridad.

RESUMO

Objetivo: identificar o efeito da cultura organizacional para a segurança do paciente no contexto hospitalar.

Materiais e métodos: revisão sistemática, sem metanálise, registrada no PROSPERO sob o número CRD42020162981. Foram selecionados estudos transversais e observacionais que avaliaram o clima de segurança e a cultura de segurança publicados em periódicos indexados nas bases EMBASE, Literatura Latino-Americana e do Caribe em Ciências da Saúde (LILACS), via Biblioteca Virtual em Saúde (BVS), Medline (Literatura Internacional em Ciências da Saúde), via PubMed e Cumulative Index to Nursing and Allied Health Literature (CINAHL), entre 2014 e 2020.

Resultados: os achados demostraram que o clima de segurança positivo impacta de forma benéfica na cultura de segurança, favorece a notificação de eventos e possibilita a melhoria da qualidade do cuidado à saúde.

Conclusões: a efetiva interação entre cultura de segurança e cultura organizacional ainda é escassa na literatura. A maioria dos estudos realizados investiga o diagnóstico situacional e pouco se avança no sentido de aprofundar a implicação para a prática profissional e para a repercussão para a segurança do paciente hospitalizado.

PALAVRAS-CHAVE (Fonte DeCS): Cultura organizacional, pessoal de saúde, segurança do paciente, hospitais, gestão da segurança.

Carátula del artículo

Article

Effect of the Organizational Culture for Patient Safety in the Hospital Setting: A Systematic Review^*

Efecto de la cultura organizativa para la seguridad del paciente en el entorno hospitalario: revisión sistemática^**

Efeito da cultura organizacional para a segurança do paciente em ambiente hospitalar: revisão sistemática^***

Leonor Coelho da Silva leonor.silva@marinha.mil.br

Universidade do Estado do Rio de Janeiro, Brazil

Célia Pereira Caldas ccaldas@uerj.br

Universidade do Estado do Rio de Janeiro, Brazil

Cintia Silva Fassarella cintia.silva.fassarella@uerj.br

Universidade do Estado do Rio de Janeiro, Brazil

Patricia Simas de Souza patricia.simas@ebserh.gov.br

Gaffrée Guinle University Hospital, Brazil

Aquichan, vol. 21, no. 2, e2123, 2021
Universidad de La Sabana

Received: 28 July 2020

Revised document received: 19 April 2021

Accepted: 29 April 2021

DOI: https://doi.org/10.5294/aqui.2021.21.2.3

Introduction

Patient safety involves several fields of professional performance and encompasses the care and managerial levels, with a view not only to ensuring adequate care but also to maintaining health and preventing health-related problems.

In this sense, the consolidation of the patient safety culture is an important subsidy for the quality improvement proposals, since its constructs allow remodeling work processes, allowing for safe strategies to improve health care¹.

It is understood that the safety culture is characterized as the result of values, attitudes, competencies, and patterns of individual and group behavior, which determine the commitment, style and proficiency of the management of a healthy and safe organization²^,³.

Research studies on the assessment of the safety culture and the impact on health management were considered essential for the development of safe care, with an emphasis on learning, continuous improvement, and a non-punitive approach to errors⁴.

Organizational culture is defined as the shared system of actions, values and beliefs that develops in an organization and guides the behavior of its members. The reason for an organization having a strong culture is that it has a long common history or because it has intense and important shared experiences⁵.

The patient safety environment can be defined as a measurable characteristic of the organizational culture, through the individuals’ perception and attitude, at a certain time⁶.

In this context, it awakens the need to know the organizational safety culture, intending to prevent, detect, and evaluate errors and adverse events, as well as for the formulation and implementation of improvement measures that will foster patient safety ⁷.

Studying the safety culture in the hospital makes it possible to understand the factors involved in the work process that impact patient safety. In this sense, the development of research studies on the theme can strengthen the effective communication of scientific evidence, experiences and recommendations aimed at ensuring patient safety in health care¹.

Given the need to disseminate and strengthen the patient safety culture, to reduce the risks to which they are exposed during health care, this study sought to answer the following question: “What is the effect of the organizational culture for patient safety in the hospital setting?” In addition to that, it aimed at identifying the effect of the organizational culture on patient safety in the hospital context.

Materials and methods

This is a systematic literature review, without meta-analysis, conducted in the Graduate Program in Nursing of the Nursing School at Universidade do Estado do Rio de Janeiro, Brazil.

The report of this review complied with the recommendation of the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) checklist⁸. The study protocol was registered under number CRD42020162981 in the International Prospective Register of Systematic Reviews (PROSPERO), an international database in which researchers register their systematic reviews, to avoid duplicated productions, another review being conducted and guaranteeing the reliability record⁹.

The following inclusion criteria were established: cross-sectional and observational studies, studies assessing the organizational safety environment and the safety culture, and studies with access to full-reading in Portuguese, English, or Spanish. Duplicate studies were excluded, maintaining the article from a single database, as well as those that were related to a single professional category and assessed only a specific sector. After applying the eligibility criteria, the articles identified in the previous search were subjected to double-blind checking. In divergent cases, a third evaluator was consulted to determine whether or not the article would be selected. The selection details are shown in Figure 1.

Figure 1
PRISMA - Flowchart corresponding to the search in the literature and to the selection process. Rio de Janeiro, Brazil, 2020
Source: Adapted from Moher et al. ⁸.

To elaborate the review, the PICO strategy was used¹⁰, where ‘P’ represents the participants (health professionals); ‘I’, the intervention/exposure (organizational culture); ‘C’, the comparator/control (none) (or ‘C’, context [hospital]); and ‘O’ for outcome (patient safety). Searches were conducted from October 1st, 2014, to July 21st, 2020, in the following databases: EMBASE, Latin American and Caribbean Literature in Health Sciences (Literatura Latino-Americana e do Caribe em Ciências da Saúde, LILACS) via the Virtual Health Library (Biblioteca Virtual em Saúde, BVS), Medline (International Literature in Health Sciences) via PubMed, and Cumulative Index to Nursing and Allied Health Literature (CINAHL). This time frame was established to find more recent contemporary evidence about the influence of the organizational culture on the safety of hospitalized patients. An initial search was conducted in November 2019 to verify the feasibility of the study.

The terms and synonyms corresponding to each database were used. For the extraction of the descriptors, the controlled vocabularies of the health area were consulted in the Descriptors in Health Sciences (Descritores em Ciências da Saúde, DeCS), Medical Subject Headings (MeSH), and Emtree (EMBASE).

The data from the literature search were collected in a standardized data collection record, which contains the following variables: author, year, country, population/sample, data collection, response rate, and the effect of the culture identified. The selected data were organized in a spreadsheet in Microsoft Excel^®2010 and subsequently analyzed according to pre-established variables, based on the study object.

To assess the quality of the studies, the NHLBI Quality Assessment Tool for cohort, observational and cross-sectional studies was used, with the articles that obtained a good evaluation being selected for the qualitative analysis of the data, based on the criteria of this tool¹¹.

Results

A total of 22 articles¹²^-³³ were selected for qualitative analyses that were conducted in 15 countries, with different levels of economic and socio-cultural development, published in English and between 2014 and 2020. All were read in full and their data were collected and presented in Table 1.

Table 1.
Characteristics of the studies included (n = 22). Rio de Janeiro, Brazil, 2020

Source: Elaborated by the authors.

Ten articles¹³^,¹⁴^,¹⁷^,¹⁸^,²⁰^,²²^,²⁴^,²⁵^,²⁷^,³³ used the HSOPSC questionnaire as data collection instrument; another ten articles¹²^,¹⁵^,¹⁶^,²¹^,²³^,²⁶^,²⁸^,³⁰^-³² used SAQ, and two¹⁹^,²⁹ made use of PSCHO.

Regarding the population, the samples of studies 16, 19, 21 and 29 consisted of physicians and nurses, both managerial and assistants; of only physicians and nurses in studies 23 and 28, and of other health professionals in the remaining studies¹²^-¹⁵^,¹⁷^,¹⁸^,²⁰^,²²^,²⁴^-²⁷^,³⁰^,³²^-³⁴. Only nurses were included in all the research studies, and the physicians were not contemplated in the population of one of the studies³¹.

In general, the studies presented the overall response rate, without specifying by professional category; however, in the study that made this separation, nurses stood out with the highest response rate: 85 %-91.9 %; followed by physicians, with 81 %-91.8 %²⁸^,²⁹. In one of the studies²⁷, the response rate was 74.1 % among the physicians, and 100 % among the other health professionals. In the others, the response rates were 50 %-59 %²⁰^,²³^,²⁵, 60 %-69 %²²^,²⁶^,³⁰^,³¹, 70 %-79 %¹⁶^,¹⁸, 80 %-89 %¹⁹^,²¹, 90 %-99 %¹²^-¹⁵^,¹⁷^,²⁴^,³³ and 100 %³².

The objectives of the studies varied between investigating the interaction between the safety environment and the safety culture¹⁴, analyzing the perception of the patient’s safety environment by health professionals¹⁵^,²⁹^,³¹^,³², investigating/evaluating the patient safety culture¹²^,¹³^,¹⁶^,²⁶^-²⁸^,³³, assessing the perceptions about the patient safety culture among the health professionals¹⁷^-¹⁹^,²¹^,²³^,²⁴^,³⁰, examining whether the safety culture has improved after the implementation of the patient safety program²², assessing the associations between the dimensions of the patient safety culture and the perceived notification practices of safety events of varying severity²⁵, and investigating the relationships between dimensions of the patient safety culture in different cultures²⁰.

In research studies on the safety culture, the dimensions that presented high values of positive answers were teamwork within the units¹³^,¹⁷^,¹⁸^,²⁴^,³³, organizational learning-continuous improvement¹⁷^,¹⁸^,²⁴^,³³, supervisor/manager expectations and actions promoting patient safety²⁴, and frequency of event reporting²²^,²⁷.

The dimensions that recorded lower values of positive answers were non-punitive responses to error¹³^,¹⁷^,¹⁸^,²²^,²⁵^,³³ and frequency of event reporting¹⁷^,²⁴, communication openness¹⁸^,²², the general perception of patient safety²², and management support for patient safety¹³^,²⁷.

In the studies that investigated the safety environment, the safety domains that obtained the highest scores were job satisfaction¹²^,¹⁵^,¹⁶^,²⁶^,²⁸^,³¹^,³², teamwork climate^{(16, 23, 28, 30)} and working conditions²¹. In study 12, all the domains had a positive answer, except for the stress perception dimension.

The safety domains that obtained the lowest score were perception of the unit/hospital management^{(12, 15, 26, 30, 31)}, stress perception^{(12, 16, 23, 31, 32)}, fear of blame and punishment¹⁹^,²⁹, fear of shame²⁹, safety environment¹⁹ and working conditions²⁸.

The findings show that a positive safety environment exerts a positive impact on the safety culture¹⁴, favors the notification of events²⁵^,²⁷, and enables improvements in quality¹⁶^,²³^,²⁷^,³².

In the opposite direction, a negative safety environment weakens the safety culture¹³^,¹⁵^,¹⁹^,²⁹, is related to the decrease in the reporting of events for strengthening punitive responses to errors¹³^,¹⁷ and to the fear of blame and of shame¹⁹^,²⁹. A weak safety environment requires permanent education³¹ and improvement of the patient safety program²².

The safety environment emerged as a multilevel construction³⁰, which suffers variations among professionals from different categories¹⁵^,¹⁶^,¹⁹^,²¹^,²⁴^,³², with differences in schooling¹²^,¹⁵^,¹⁶^,²¹^,²⁶^,³¹, within the same unit²²^,³⁰ or across units²²^,³⁰^,³².

It was identified that the schooling/training level exerts a positive impact on the safety culture and on the safety environment¹⁴^,¹⁵^,¹⁶ and that there is a difference in the patient’s perception of safety among professional categories at the same institution¹²^,¹⁵^,¹⁶^,¹⁸^,²¹^,³¹^,³².

Discussion

The quality of the health services has been related to the patient safety culture; in this sense, the HSOPSC and SAQ questionnaires have been widely used by various countries to gather data on the patient safety culture and on the safety environment³⁴^,³⁵. The PSCHO tool is also used to obtain data on the safety environment, although it adds the fear of blame and fear of shame dimensions, as well three additional items that ask the interviewees if they witnessed or were involved in the provision of unsafe care³⁵^,³⁶.

The response rate of all the studies was over 50 %, which is one of the criteria for assessing the quality of the tool used in this study¹¹. In 85 % of the studies selected for this review¹⁴^-¹⁹^,²¹^,²²^,²⁴^,²⁶^-³³, the rate was over 60 %. The literature suggests rates over 60 % as representative³⁷.

The dimension of teamwork within the units was identified as a strong dimension³⁸^,³⁹; however, it also appears as a dimension with potential for improvement⁴⁰^,⁴¹, which, when strengthened, will enable commitment among the professionals and strengthening of the security environment.

There are divergences in the perception of the participation of managers and leaders. This divergence can be related to the real commitment of managers in strengthening the safety actions and improving the organizational environment³⁸^,⁴¹ or to the workers’ reticence in expressing negative opinions about managers and institutions³⁸.

The low scores identified in terms of communication openness can be associated with the rigid relationship between workers and managers, which leads to passive behavior regarding event reporting⁴², as there is no room to discuss errors³⁴. This attitude is reflected in organizational silence, which weakens individual initiatives; in addition to discouraging the issuance of opinions, thoughts and suggestions that could contribute to the improvement of processes and services⁴³.

The frequency of event reporting can be negatively associated with non-punitive responses to errors, since the professionals fear that their errors will be used to punish them^{(1, 44)} instead of considering them as an opportunity for improvement⁴⁴. The studies that presented this dimension with positive results associated them with the implementation of the patient safety program²² and with the positive safety environment²⁷.

Several studies point out that job satisfaction and the organizational environment exert a positive influence on the safety culture⁴⁵^,⁴⁶, playing a significant role in guaranteeing the quality of the health services⁴⁶ and, consequently, in patient safety.

On the other hand, stress perception addresses how much each professional can perceive that the stress load favors risk situations for patient safety³⁴, since the difficulty in perceiving and dealing with stressors can result in errors, reduced productivity, feelings of discomfort, illness or poor team performance⁴.

Identifying weaknesses in the patient safety culture is considered as an opportunity to improve quality⁴⁷. In this context, identifying and monitoring the dimensions or domains with the lowest scores can become a subsidy for the establishment of strategies to develop them, as well as for the strengthening of the most solid dimensions and domains.

The interaction between the safety environment and the safety culture deserves attention from researchers, managers and health workers. The impact of the organizational influence affects the entire care system, the maturity of a safety culture that permeates all actions of care practice being a challenge for patient safety³⁴.

The safety environment and the safety culture had a positive impact on each other, which suggests that the safety culture accompanies the improvement of the safety environment, and vice versa¹⁴. There is a complex relationship between safety culture and safety environment, which can indicate that organizations with a certain type of culture can more or less develop a positive safety environment⁴⁸.

The evidence points out that the insufficiency in the reports of events is related to trust in a culture of blame, instead of a safety culture, risk management and improvement system⁴⁹, precluding a fair, participatory and open culture between professionals and managers³⁹. However, occasionally blaming the professional for frequent errors, caused by neglect or non-adherence to the safety standards, may be appropriate⁵⁰.

Therefore, the institutions must encourage the patient safety culture among all the professionals with a view to improve quality⁵¹. Permanent education is presented as a tool for the insertion of patient safety in the daily lives of health professionals⁵². Interdisciplinary team training emerges as a strategy to strengthen the relationship between the teams and solve misunderstandings that can have an impact on patient care⁵³.

Due to the existence of local microcultures within the organizations³⁴, knowledge of the organizational culture will allow managers to identify the differences across the services of the same hospital, which promotes their improvement⁵⁴.

In this context, the safety culture may be perceived differently among the professional categories⁴¹, which highlights the need to know this difference to enable the planning and implementation of actions aimed at standardizing and strengthening the perception of the safety culture.

Patient safety is considered as one of the cornerstones of health care quality⁴¹, a requirement for ensuring care quality⁵⁵. The implementation of the Patient Safety Center denotes an advance towards encouraging the patient safety culture and the quality of health care, as it reveals the concern and support of managers for the actions to improve the structure and processes, whose objective is to improve care⁵⁶.

The concern with the quality of care provided by the health services, with a focus on harm-free assistance, has been an objective sought by institutions worldwide. A positive safety culture will promote individual and organizational learning, enabling the achievement of quality care⁵³. This is because the organizational culture can directly influence the patient safety culture concerning risks, expectations, and actions⁵⁷.

Studying the effect of the organizational culture on the patient safety culture can be an effective tool for reducing the harms resulting from health care, since a positive organizational culture provides a more effective safety environment.

In this sense, we hope that this study can contribute to the professional practice, as knowing the strengths and weaknesses in the organizational culture will enable the identification of multiple factors that put patient safety at risk, as well as to research, as the understanding of what determines safe assistance can guide more effective educational processes and enable the establishment of evidence that points to the needs for improving health care.

Conclusions

The objective proposed for this review was attained, as it was possible to identify the effect of the organizational culture on the safety culture for hospitalized patients. The effect is positive when the organizational culture is strong, geared towards improving processes and quality, resulting in strengthening the patient safety culture and achieving positive results related to health care; whereas a fragile and punitive organizational culture is related to a culture of deficient safety in which adverse events with or without harms may be more present.

There is still a long way to go in the search for safe care, but it is undisputed that strengthening the patient safety culture is the path to follow. The evidence points towards the need to establish a fair, non-punitive culture, geared towards the development of interpersonal, professional and institutional capacity.

Much has been studied about the safety culture and the organizational culture; however, the effective interaction between them is still little reported in the literature, which possibly makes the topic relevant for future studies, since most of the research studies investigated the situational diagnosis and little progress has been made in investigating the implication for the professional practice and the repercussion for the safety of hospitalized patients.

A limitation of this study is the choice of only four databases, which was considered adequate for the selection of studies according to the proposed theme and objective, but which may have allowed eligible studies not to be found, as well as the restriction to studies published in English, Portuguese and Spanish, in addition to the non-performance of a meta-analysis.

Supplementary material

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Notes

^* This article is derived from the doctoral thesis entitled “Safety culture in the emergency department of a large size hospital in times of the COVID-19 pandemic”, defended at the Graduate Program in Nursing of the Nursing School of Universidade do Estado de Rio de Janeiro, Brazil. Funded by the Carlos Chagas Filho Research Support Foundation of the State of Rio de Janeiro, Process No. E-26-/010.002691/2019 and E-26-/010.100932/2018.

^** Este artículo se deriva de la tesis doctoral titulada “Cultura de seguridad en la emergencia de un gran hospital en tiempos de pandemia COVID-19”, presentada al Programa de Posgrado en Enfermería de la Facultad de Enfermería de la Universidade do Estado do Rio de Janeiro, Brasil. Auspiciado por la Fundação Carlos Chagas Filho de Amparo à Pesquisa do Estado do Rio de Janeiro, n.º proceso E-26-/010.002691/2019 y E-26-/010.100932/2018.

^*** Este artigo é derivado da tese de doutorado intitulada “Cultura de segurança na emergência de um grande hospital em tempos de pandemia covid-19”, defendida no Programa de Pós-Graduação em Enfermagem da Faculdade de Enfermagem da Universidade do Estado do Rio de Janeiro, Brasil. Financiado pela Fundação Carlos Chagas Filho de Amparo à Pesquisa do Estado do Rio de Janeiro, n.º processo E-26-/010.002691/2019 e E-26-/010.100932/2018.

Theme: Evidence-based practice.

Contribution to the subject: In this article, the importance of the organizational culture for patient safety is reinforced, showing that, when there is a positive safety environment, there is a possibility for improvement in the quality of health care. Thus, this study may assist the health professionals in taking this interaction to the practice, achieving benefits for health care.

Conflicts of interest: None declared.

To reference this article / Para citar este artigo / Para citar este artículo: Silva LC, Caldas CP, Fassarella CS, Souza PS. Effect of the organizational culture for patient safety in the hospital setting: A systematic review. Aquichan. 2021;21(2):e2123. DOI:https://doi.org/10.5294/aqui.2021.21.2.3

Figure 1
PRISMA - Flowchart corresponding to the search in the literature and to the selection process. Rio de Janeiro, Brazil, 2020
Source: Adapted from Moher et al. ⁸.

Table 1.
Characteristics of the studies included (n = 22). Rio de Janeiro, Brazil, 2020

Source: Elaborated by the authors.