HOW DOES SELF-CONTROL OPERATE? A FOCUS ON IMPULSE BUYING
¿CÓMO FUNCIONA EL AUTOCONTROL? UN ANÁLISIS DE LA COMPRA POR IMPULSO
HOW DOES SELF-CONTROL OPERATE? A FOCUS ON IMPULSE BUYING
Papeles del Psicólogo, vol. 40, no. 2, pp. 149-156, 2019
Consejo General de Colegios Oficiales de Psicólogos
Received: 04 November 2018
Accepted: 08 February 2019
Resumen: Existe abundante evidencia en la psicología social que atestigua el autocontrol como moldeador del comportamiento humano. Sin embargo, todavía hay margen para llevar a cabo más exploraciones sobre la interacción entre el sistema de autocontrol y el comportamiento del consumidor, en concreto sobre la compra por impulso. Esta investigación busca arrojar luz sobre la importancia del estudio de la compra por impulso que, como en cualquier otro ámbito de la vida humana, se ve como resultado del proceso de autocontrol. Este artículo considera diferentes tipos de fracaso de autocontrol que resultan de normas contradictorias, del punto hasta el que las personas monitorizan su comportamiento y del agotamiento de recursos autorregulatorios. A esto le sigue una explicación de los actuales enfoques sobre el estudio del autocontrol en estudios que versan sobre la compra por impulso. De manera adicional, a través de la integración de diferentes modelos de auto control, el presente artículo ofrece un marco general del proceso de autocontrol con especial énfasis en la compra por impulso. Este marco integra componentes de impulsos, el conflicto, la resistencia y el resultado del autocontrol, los cuales deberían ser tenidos en cuenta de manera conjunta al analizar fenómenos de autocontrol.
Palabras clave: Autocontrol, Compra por impulso, Comportamiento del consumidor, Marco integrador..
Abstract: Abundant evidence in social psychology attests that self-control shapes human behavior. However, there is still room for further explorations of the interplay between the self-control system and consumer behavior, especially regarding impulse buying behavior. This research aims to shed light on the importance of impulse buying study, like any other spheres of human life, as an outcome of self-control process. This paper considers different types of self-control failure resulting from conflicting standards, the degree to which people monitor their behavior, and the depletion of self-regulatory resources. This is followed by explaining the current self-control approaches in impulse buying studies. In addition, integrating different self-control models, the present paper provides a general framework of self-control process with a focus on impulse buying. The framework integrates the components of impulses, conflict, resistance, and self-control outcome that should be considered jointly when analyzing self-control phenomena.
Keywords: Self-control, Impulse buying, Consumer behavior, Integrative framework..
Studies in everyday life show that people resist against impulses that tempt them to go back to sleep, eat delicious snack foods, engage in inappropriate sexual behavior and impulse buying (Baumeister, Vohs, & Tice, 2007; Hagger, Wood, Stiff, & Chatzisarantis, 2010; Vohs & Faber, 2007). “From a self-control researcher’s perspective, one challenge is to make sure that the research does indeed address how people deal with temptation, successfully or unsuccessfully” (Hofmann & Kotabe, 2012, p. 711). Much progress in this field has been made by the application of theories from social psychology (see Hagger et al., 2010; Hofmann, Friese, & Wiers, 2008a). In this regard, consumer psychology also can be considered as an appealing sphere because many purchases and consumption decisions involve an interpersonal conflict and consumers attempt to control their unwanted consumption impulses (see Baumeister, Sparks, Stillman, & Vohs, 2008). It is based on the premise that, “an important goal for consumer psychology is to understand when and why consumer behavior is driven by impulses versus rational decisions” (Hofmann, Strack, & Deutsch, 2008b, p. 22). However, consumer psychology has not received enough attention in this respect (Baumeister et al., 2008). More especially, in spite of existing significant role of self-control in all the areas of life, we still know little about the influence of self-control on spending behavior, such as impulse buying behavior [1] (Roberts & Manolis, 2012).
To address the abovementioned concern, this paper firstly highlights the importance of self-control as the main part of impulse buying definition. Second, self-control and its ingredients are described to identify which factors systematically diminish the strength of self-control. Then, the current self-control approaches in impulse buying studies are explained. Finally, a general framework of self-control, with a special interest in impulse buying, is proposed.
IMPULSE BUYING
Interestingly, it has been estimated that 90% of people purchase on impulse at least occasionally (Hausman, 2000). In this regard, past research has shown that impulse purchases generate a substantial proportion of retail industry sales (Ek Styvén, Foster, & Wallström, 2017; Kacen, Hess, & Walker, 2012) and even airport purchases (Geuens, Vantomme, & Brengman, 2004). Recent industry research also supported the fact that impulse buying accounts for a sizable percentage of all purchases (Amos, Holmes, & Keneson, 2014).
Impulse buying has been defined as a “sudden and immediate purchase with no pre-shopping intentions …. The behavior occurs after experiencing an urge to buy, and it tends to be spontaneous and without a lot of reflection (i.e., it is “impulsive”)” (Beatty & Ferrell, 1998, p 170; see also Rook, 1987). In this regard, Baumeister (2002) conceptualized impulse buying as a battle between desire and self-control. Therefore, “it makes much sense to apply the self-regulation perspective on impulse buying” (Verplanken & Sato, 2011, p. 205). As stated by this stream of research, impulse buying can be outlined as either “heart vs. mind” or “desire vs. willpower” conflict (i.e., affective state overcomes cognition), in which the influence of cognitive deliberation on impulse buying is small (Coley & Burgess, 2003; Herabadi, Verplanken, & Van Knippenberg, 2009; Hoch & Loewenstein, 1991). In essence, even the most impulsive buyers also may experience a need to resist making an impulsive purchase (Rook & Fisher, 1995). Thus, it is essential to identify which factors systematically diminish the strength of self-control.
SELF-CONTROL AND ITS INGREDIENTS
Self-control is an important key to success in life referring to the self’s capacity to alter its own states and responses (Baumeister, 2002; Baumeister et al., 2007). In other words, self-control is a capacity or personality process seeking to override one’s thoughts, emotions, impulses, appetites and automatic or habitual behaviors (Baumeister, Gailliot, DeWall, & Oaten, 2006; John, Pervin, & Robins, 2008). Moreover, self-control is a complex mechanism, and there are different types of self-control failure (Baumeister & Heatherton, 1996; Hofmann & Kotabe, 2012).
Generally speaking, self-control has three major ingredients, including standards, monitoring process and self-regulatory resources [2] (Baumeister, 2002; Baumeister & Heatherton, 1996). In this regard, standards (e.g., exiting particular purchasing goal in the consumer’s mind) have been conceived as rational influences on behavior, and hence consumers without clear goals are more likely to have laps in self-control (Roberts & Manolis, 2012). On the other hand, self-monitoring refers to the fact that consumers can track their behavior by monitoring their behavior, including how much they spent (Baumeister, 2002). Put simply, individuals must monitor themselves to compare the actual state of self to the standards (Baumeister & Heatherton, 1996). For instance, it has been demonstrated that people with high self-monitoring are less likely to do impulse buying (Sharma, Sivakumaran, & Marshall, 2010). Nevertheless, people often fail to detect a conflict between their actual behavior and their standards, and hence behave in a manner that is inconsistent with their long-term goals (Hofmann & Kotabe, 2012; Roberts & Manolis, 2012).
However, having clear goals and close monitoring is not enough to perform necessary actions (Baumeister, 2002; Roberts & Manolis, 2012). Therefore, people need self-regulatory resources (i.e., an inner pool of resources) that enable them to progress from their current state to a desirable state (Hedgcock, Vohs, & Rao, 2012; Vohs & Faber, 2007). According to the strength model, self-control operates like a muscle that needs some strength or energy resource to control one’s behavior (see Baumeister et al., 2006; Baumeister et al., 2007; Muraven & Baumeister, 2000; Muraven, Collins, Shiffman, & Paty, 2005). However, self-regulatory resources are finite (i.e., consumable resources), so that they become temporarily depleted or fatigue (like a muscle) by situational self-control demands, such as thought suppression, emotion suppression and attention control tasks (Muraven & Baumeister, 2000; Vohs & Faber, 2007). In other words, this limited resource becomes depleted when people engage in an initial self-control task (Hedgcock et al., 2012; Vohs & Faber, 2007). Therefore, immediately after this depletion, they are less capable of regulating their behavior, such as following their long-term goals (at least for a short time). A review by Vohs (2006) also showed that self-regulatory resource depletion [3] affects different domains, including overeating, impulse buying, and logical thinking.
IMPULSE BUYING AND SELF-CONTROL
Regarding impulse buying, mainly, the most important question should be whether the person can muster up whatever is needed to resist the temptation to buy (Baumeister, 2002). In this sense, there have been two main approaches for exploring the influence of self-control on impulse buying:
1) Following the logic of the strength model, one stream of research investigated the impact of self-regulatory resource depletion on impulsive buying behavior. This body of knowledge argued that depleting consumers of their self-regulatory resources by having them engage in an initial self-control task subsequently leaves people less able to resist the impulses to buy (Vohs, 2006; Vohs & Faber, 2007). In addition, it has been argued that, like strengthening a muscle, self-control can get stronger through exercise (Baumeister et al., 2006; Muraven & Baumeister, 2000). In this respect, Sultan, Joireman, and Sprott (2012) demonstrated that repeated physical and cognitive self-control exercises over time reduced impulse buying urges.
2) Another stream of research emphasized that “although all individuals are vulnerable to state depletion of self-control resources, individuals are proposed to differ in their overall self-control capacity” (Hagger et al., 2010, p. 500). For instance, some authors have tried to develop a trait scale measuring individual differences in self-control (e.g., Tangney, Baumeister, & Boone, 2004). In few words, this view acknowledged the role of stable individual differences in trait self-control (Sultan et al., 2012). In this regard, previous studies have shown that trait self-control is negatively associated with impulse buying (Roberts & Manolis, 2012; Youn & Faber, 2000).
PROPOSED MODEL
We largely concur with the stream of research claiming that impulse buying is still without a clear framework and it seems challenging to frame impulse buying with the prevalent models of behavior (Amos et al., 2014; Verplanken & Sato, 2011). This can be partially attributed to the fact that impulse buying is a complex phenomenon, and hence it is virtually impossible to address all factors influencing impulse buying (Hausman, 2000; Verplanken & Sato, 2011). In this sense, the literature has recently conceptualized impulse buying as a process and outcome (see Xiao & Nicholson, 2011; Xiao & Nicholson, 2013). However, the existing self-control approaches, as mentioned above, do not outline impulse buying as a process. In this respect, we concur with Hoch and Loewenstein (1991), who argued that “the best way to make progress in understanding impulse buying is to be specific about the behavior in question” (p. 504). Therefore, this research aims to shed light on the importance of impulse buying study, like any other spheres of human life, as an outcome of self-control process. Furthermore, the current trend in the field seems to be toward a comprehensive approach that includes impulse formation (i.e., how desire emerges), how people identify conflict, and how people resist impulses (see Hofmann & Kotabe, 2012). In spite of this fact, relatively little is known about these three components regarding impulse buying. Our model helps in this regard.
To this end, integrating different self-control models (see Baumeister & Heatherton, 1996; Baumeister et al., 2007; Dholakia, 2000; Hoch & Loewenstein, 1991; Hofmann, Baumeister, Forster, & Vohs, 2012; Hofmann, Friese, & Strack, 2009; Hofmann et al., 2008a; Hofmann & Kotabe, 2012; MacInnis & Patrick, 2006; Strack & Deutsch, 2004), the present paper provides a general framework of self-control process with a focus on impulse buying. Our inclusion criterion for gathering these models was based on the fact that all these models share some common denominators. Building on this fact, our model assumes that (a) self-control is a psychological process (i.e., a complex mechanism) and not a unitary phenomenon, (b) self-control represents the effortful capacity to resist temptations, and (c) self-control in tempting situations can be framed as a psychological conflict between immediate impulses on the one hand and resistance on the other.
Following Hofmann et al. (2012) and Hofmann and Kotabe (2012), our framework integrates the components of impulses, conflict, resistance, and self-control outcome that should be considered jointly when analyzing self-control phenomena (see Figure 1). A detailed description of each of the four components is described in this section. We will also discuss how the logic of other self-control models may be combined to outline a unique model of self-control that focuses on impulse buying. We consider the proposed model as a starting point for communication between different self-control models.
Impulses
Impulse formation is the starting point of several self-control models (see Dholakia, 2000; Hofmann et al., 2012). Impulses (i.e., the power of the temptation) are conceived to be undesired behavioral tendencies and are supposed to be trigged in the so-called “impulsive system” (see the Reflective-Impulsive Model [RIM]; Hofmann et al., 2009; Strack & Deutsch, 2004). Based on this stream of research, impulses emerge through the activation of the associative cluster in long-term memory in close interaction with perceptual stimulus input, such as seeing a cake (Hofmann et al., 2009; Hofmann et al., 2008b; Strack, Werth, & Deutsch, 2006). Otherwise stated, this system activates a series of schemata (including urges, desires, and impulses) that rest underneath threshold and stimulation by aspects of the environment (like an interesting snack) will push them toward the threshold (Vohs, 2006). To conceptualize this system, Hofmann et al. (2009) explained the chocolate eating behavior as an example in which “through repeated experience with chocolate, an associative cluster may be formed that links (a) the concept of chocolate, (b) positive affect generated by the organism, and (c) the behavioral schema that has led to the positive affect” (Hofmann et al, 2009, p. 164-165). As a consequence, when the person faces the chocolate in a future situation (e.g., in a party), the chocolate cluster might be activated, so that a similar impulse will be automatically triggered (see Hofmann et al., 2008a). More specially, impulses are driven by internal context (personality, homeostatic dysregulations and habit) and external stimuli (see Dholakia, 2000; MacInnis & Patrick, 2006; Strack et al., 2006).
A SUGGESTED FRAMEWORK OF SELF-CONTROL PROCESS WITH A FOCUS ON IMPULSE BUYING
Conflict
“Whether a given desire turns into a temptation, and thus enters the sphere of self-control depends on whether the behavior implied by the desire is at odds with a person’s value system and self-regulatory goal standards” (Hofmann & Kotabe, 2012, p. 709) [4]. Therefore, conflict refers to the perception that there is some reason not to enact the desire whereby unproblematic desires can be distinguished from problematic desires (i.e., temptations) (Hofmann et al., 2012; Hofmann & Kotabe, 2012). Recent data from everyday life demonstrated that almost half of everyday desires do conflict at least somewhat with the person’s other goals and values (Hofmann et al., 2012). This conflict arises, for instance, when shoppers would like to save their money, but they would also like to purchase something in order to cheer themselves up (Baumeister, 2002). According to the logic of the RIM, personal standards and goals reside in the so-called “reflective system”, which often conflict with the impulses (Friese, Hofmann, & Wänke, 2008). Interestingly, in feedback-loop models of self-regulation (see Baumeister & Heatherton, 1996), the self-monitoring is responsible for the identification of such inconsistencies. Finally, it has been discussed that the third step (resistance) can be triggered by a detected conflict (Hofmann et al., 2012).
Resistance
Resistance (i.e., self-control), which depends on the degree of conflict experienced, encompasses efforts to prevent oneself from carrying out the desire (Hofmann et al., 2012). Building on the reflective-impulsive model, the reflective system is responsible for resisting immediate rewards and struggling for a more valuable future (Strack & Deutsch, 2004). However, efforts to self-control frequently fail (Vohs & Heatherton, 2000). The current framework emphasizes the situational conditions (self-regulatory resources, alcohol consumption, and cognitive capacity) as important factors in resisting temptations (see Hofmann et al., 2009).
Self-control outcome
Based on the core idea of the Preventive-Interventive model (Hofmann & Kotabe, 2012), the endpoint of a self-control model is behavior enactment. In the case of non-tempting impulses, if there are no external constraints, enactment appears to be the natural endpoint of that process. On the other hand, in the case of tempting impulses, enactment means self-control failure or weakness of will (i.e., the person has acted in a way opposite to his/her better judgments), whereas non-enactment means fortuitous self-control (Hofmann & Kotabe, 2012). Therefore, the final outcome behavior will be determined by the three prior stages (see Hofmann et al., 2012). In the same way, the CIFE model (see Dholakia, 2000) proposed that the experience of a psychological conflict results in a thought-based evaluation of the consequences of enacting the consumer impulsiveness. If the evaluation is negative, the violation system will be activated. In this case, the consumer might use different strategies to effortfully resist the temptation such as leaving the environment (Dholakia, 2000). Similarly, according to the logic of the RIM, which distinguishes between a reflective and an impulsive system, availability of self-regulatory resources and enough cognitive capacity can determine which of the two systems will gain control over the final behavior (Hofmann et al., 2009). In this respect, recently Moayery, Narvaiza, and Gibaja Martíns (2018) provided the first empirical foundation for the reflective and impulsive aspect of impulse buying behavior. While impulse buying has been considered as a product of the impulsive system (see Prestwich et al., 2011; Vohs, 2006; Vohs & Faber, 2007), Moayery et al. (2018) showed that impulse buying of unhealthy snacks can be differentially influenced by either impulsive system or reflective system as a function of the availability of self-regulatory resources.
CONCLUSION AND IMPLICATIONS
The core idea of self-control in consumer psychology emphasizes the capacity to resist temptations and disciplining oneself to purchase essential items rather than buying on impulse that is likely to be regretted later on (Baumeister, 2002; Baumeister et al., 2008). In the same line, this paper has also emphasized the importance of impulse buying study, like any other spheres of human life, as an outcome of self-control process. In addition, this paper considered different types of self-control failure resulting from conflicting standards, the degree to which people monitor their behavior, and the depletion of self-regulatory resources. This was followed by explaining the current self-control approaches in impulse buying studies. This research also offered a general framework of self-control with a focus on impulse buying.
The proposed framework extends the literature in several areas. First, the current literature fails to provide a holistic picture of impulse buying (Ek Styvén et al., 2017; Xiao & Nicholson, 2013). This failure can be attributed to the fact that the literature has not conceptualized impulse buying as a process and outcome, which has resulted in some contradictory findings (Xiao & Nicholson, 2013). For instance, on the one hand, it has been frequently mentioned in the literature that store environment can lead to momentary loss of self-control (e.g., Kalla & Arora, 2011). On the other hand, there is evidence showing that self-control can moderate the effect of store layout on impulse buying (see Lee & Johnson, 2010). To this end, this paper outlines impulse buying as an outcome of the self-control process. For example, a researcher interested in how external stimuli influence self-control should be aware that his research does not only speak to how external stimuli diminish cognitive capacity but also to how environment effects impulses.
Second, the proposed model can provide insight into the general model of self-control. Otherwise stated, although the behavior of interest in the proposed model is impulse buying, this model can be extended to a broader set of behaviors. In this regard, the proposed model keeps the logic of different models together to establish a general framework of self-control. Such a model can avoid misunderstanding resulting from communication between different models of self-control (see Hofmann & Kotabe, 2012). For instance, it has been suggested that the strength model provides only a partial explanation for self-control failure and hence it should be integrated with other models of self-control (Hagger et al., 2010). In this sense, contrary to the strength model, which has focused on the control aspect of human life (e.g., Muraven & Baumeister, 2000), our model takes into account both impulsive and controlled aspects of behavior. In addition, the proposed framework explicitly distinguishes between a reflective and an impulsive system, which is incongruent with those studies recognizing the existence of only one processing system (e.g., MacInnis & Patrick, 2006).
Third, studying habit in a self-control framework per se is an important contribution to the concept of self-control process. Although the basic premise in the proposed framework is that self-control represents the effortful capacity to resist temptations, it should be noted that self-control activities need not always be conscious (e.g., MacInnis & Patrick, 2006). For instance, Hofmann et al. (2009) call for more research that relates the logic of the RIM (as a self-control model) to the literature on the nonconscious and automatized form of self-control. In this regard, the literature suggests adopting the habit concept (as a non-conscious process) in order to form a more inclusive model of self-control (e.g., Hofmann, Friese, & Wiers, 2011). This can be attributed to the fact that “habitual behaviors proceed without effortful cognitive mediation and are performed even under conditions of ego-depletion, when self-control and motivational energy are directed elsewhere” (Orbell & Verplanken, 2015, p. 311). Therefore, since “habit associations are represented in learning and memory systems separately from intentions or decisions” (Wood, Tam, & Witt, 2005, p.918), it is crucial to investigate the underlying mechanism through which habit influences self-control outcome. The current paper fills these gaps by integrating habit, as a psychological construct, into the self-control process. While impulse buying tendency can be regarded as a “hot” urge and desire which can contain affective components, the habitual impulses generated by habit process can be considered as “cold” impulses which might not contain affective components (see Hofmann et al., 2011; Orbell & Verplanken, 2015). Interestingly, since activated habit impulses can be inhibited prior to action (Gardner, 2015), approaches such as environmental re-engineering and stimulus control techniques can be applied as intervention strategies (Neal, Wood, Lally, & Wu, 2009). In this respect, further research should be performed to study how self-control operates through establishing adaptive habits (see Adriaanse et al., 2014).
NOTES
CONFLICT OF INTERESTS
There is not conflict of interests
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