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Evaluation of quality of service: real case in the hotel fitness center

Abstract: The justified purpose of the theme: The number of companies in the service sector has been increasing steadily in recent years. At the same time, consumers are increasingly demanding quality of services offered by the various providers in the market. Custome

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Lodging establishments as a sign of urban hospitality

Abstract: Justification of the topic: Studies can demonstrate the role of space for hospitality; especially for urban hospitality. However, the association of the city space as urban image and lodging landscape as an attribute of urban hospitality, is not yet adequate

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Let's have lunch! A study on the relation between hospitality, service quality and experience marketing and guest satisfaction in restaurants

Abstract: Justification of the topic: The city of São Paulo is the region of the country with the highest concentration of restaurants and bars, employing around 780,000 people, and in 2015 revenue amounted to over BRL$ 30 billion. From the perspective of hospitality,

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Second home tourism on the south coast of Brazil: a discussion about its dimension and relevance for contemporary tourism activity

Abstract: The objective of this article is to analyze the dimension of the second home tourism on the southern coast of Brazil, starting from the premise that this phenomenon is relevant within the scope of tourism, both at the domestic and international level. The sec

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Use of entrepreuneurial social networks by women in the travel agencies creation process

Abstract: Justification of the topic: The study of entrepreneurial social networks has been recognized as crucial in the entrepreneurial process, as well as in the success of the businesses. Since the 1990s, there has been a special interest in researching social netw

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Tourist experience measurement in Quito city

Abstract: Although the tourist experience has been studied in-depth, the need for new methods for measuring it from a holistic perspective remains latent. This research aims to measure the tourist experience in Quito through Likert-type scales on a comprehensive set of

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Memorable Experience of Couples’ Trips

Abstract: The tourism experience is a term which is associated with multiple interpretations that permeate the environment, people and other components of the activity. The objective of this article is to identify the essence of memorable leisure trips of couples, cons

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Sport tourism: a comparative analysis of residents from Brazil and Hong Kong

Abstract: This paper presents a comparative analysis of residents from Brazilian cities and Hong Kong to an incentive of travelling as sport event tourists. The findings from Hong Kong (n=134) and São Paulo (n=151) reveal their different travel incentives, ability and

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Criterios de Evaluación
Criterios Básicos de Admisión Criterios Básicos de Admisión
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Criterios Altamente Valorados / Criterios Deseables Criterios Cualitativos
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Criterios Altamente Valorados Cuantitativos
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